What's Your Problem?: Cut Through Red Tape, Challenge the System, and Get Your Money Back

Overview

You’re being overcharged on your electric bill. Your health insurance denies a claim you know it should pay. The airline refuses to reimburse you for your lost luggage. Your contractor disappeared with the down payment. You just got a parking ticket for someone else’s car.

If these problems sound familiar, this is the book for you. As creator of the popular “What’s Your Problem?” column in the Chicago Tribune, Jon Yates has helped thousands of people take charge of their ...

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What's Your Problem?: Cut Through Red Tape, Challenge the System, and Get Your Money Back

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Overview

You’re being overcharged on your electric bill. Your health insurance denies a claim you know it should pay. The airline refuses to reimburse you for your lost luggage. Your contractor disappeared with the down payment. You just got a parking ticket for someone else’s car.

If these problems sound familiar, this is the book for you. As creator of the popular “What’s Your Problem?” column in the Chicago Tribune, Jon Yates has helped thousands of people take charge of their problems and get satisfaction from airlines, utilities, government agencies, health insurance companies, and more. His readers have already gotten back more than $1 million of their hard-earned money from greedy businesses and agencies—and now you can too! Packed with tips, strategies, and dozens of real life examples and success stories, What’s Your Problem? is a must-have book for every household in America.

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Editorial Reviews

Amy Dickinson
Watch out, Goliath. Jon Yates has a slingshot and he’s teaching us how to use it. This is ‘self help’ with an ass-kicking.
Mark Di Vincenzo
Nothing less than a public service … [What’s Your Problem?] will make you feel smarter, wiser and well equipped to battle institutions and individuals who sometimes don’t have our best interests at heart-everyone from giant banks, utilities and insurance companies to sleazy car salesman, mechanics and contractors.
Angie Hicks
Jon Yates gives consumers a great primer on how to solve their own customer service problems.
Library Journal
Yates compiles the advice from his Chicago Tribune column, "What's Your Problem?" to help you overcome your problems and get results. According to Yates, it's all about knowing what prods utility companies, what motivates government officials, how customer service works, and how airlines are held accountable. He has helped readers solve myriad problems from correcting a misspelling on a tombstone and contesting a traffic ticket to dealing with unscrupulous home-improvement contractors and fixing an incorrect credit report. Yates provides over 20 pages of addresses, phone numbers, and websites for consumer assistance in a variety of areas. A timely, valuable reference.
Kirkus Reviews
The Chicago Tribune's problem-solving advocate hacks through the bureaucratic roadblocks of the contemporary customer experience. Yates admits that he's come a long way from his roots as a sheepish kid and reticent college student to becoming Chicago's solutions guru. He effectively distills his years as the Tribune's "consumer conscience" in a book that tackles a variety of thorny and universal buyer-beware issues. As a common consumer, Yates sympathizes with those given the circuitous company runaround when simply seeking problem resolution. Refreshingly, the author doesn't mince words about today's fiercely competitive marketplace. Companies are in business to make money, they routinely avoid confrontation and being nice only goes so far when aiming for real results. The author dispenses pages of practical information on how consumers can avoid being taken advantage of whether by circumnavigating circuitous call centers, initiating small-claims court cases or battling utility providers and banks. He provides cautionary counsel on too-good-to-be-true product deals, service contracts and automobile financing, exposes cunning scamming operations and, perhaps most importantly, provides a definitive listing of "consumer commandments." Elsewhere, Yates directs readers to resources like junk-mail removal websites and offers counsel on the most effective way to complain, and he reiterates that dogged determination is often the key to a successful negotiation. Rather than solve consumer problems, as in his newspaper column, the guidebook supplies the necessary tools to empower consumers to help themselves. "At some point," Yates writes, "we all must become our own best advocates." A goldmine of hand-picked information for those trying to navigate today's tough consumer terrain.
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Product Details

  • ISBN-13: 9780062009883
  • Publisher: HarperCollins Publishers
  • Publication date: 12/27/2011
  • Edition description: Original
  • Pages: 272
  • Product dimensions: 7.98 (w) x 5.44 (h) x 0.66 (d)

Meet the Author

Jon Yates grew up in Ames, Iowa, and began his newspaper career in Iowa City. He briefly covered Congressman Sonny Bono for the Palm Springs Desert Sun and was a crime reporter at the Nashville Tennessean. He lives in Oak Park, Illinois, with his wife, two kids, and eighty-pound mutt.

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