When Cultures Collide: Leading Across Cultures 4th Edition
When Cultures Collide: Leading Across Cultures 4th Edition
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Overview
Product Details
| ISBN-13: | 9781473697812 |
|---|---|
| Publisher: | Quercus |
| Publication date: | 12/18/2018 |
| Sold by: | Hachette Digital, Inc. |
| Format: | eBook |
| Sales rank: | 855,250 |
| File size: | 3 MB |
About the Author
an international institute of cross-cultural and language training with offices in over 30 countries. He founded the quarterly magazine Cross Culture and is heavily involved in the intercultural field,
lecturing in countries from Finland to Hong Kong and working with companies as diverse as Fiat,
IBM,
Nokia,
Andersen Consulting and Nestle. He lives near Winchester,
and is one of Britain's foremost linguists,
speaking 12 languages - and spent 5 years in Japan,
where he was tutor to the Imperial Family.
Table of Contents
Preface to the Fourth Edition: Us and Them XI
Acknowledgments XVII
Part 1 Getting to Grips with Cultural Diversity
1 Different Languages, Different Worlds 3
Appearance and Reality 3
Concepts and Notions 3
Powerful Mental Blocks 7
Language Straitjacket 9
Thought = Internalized Language 10
Humor across Frontiers 11
Humor in Business 12
Making Allowances 14
2 Cultural Conditioning 15
What Is Culture? 15
Culture Shock 16
Who Is Normal, Anyway? 18
It Depends on Our Perception 19
National Characteristics 20
3 Categorizing Cultures 22
Cultural Categories at Cross-Century 22
Linear-Active and Multi-Active Cultures 24
Reactive Cultures 26
Intercategory Comparisons 31
Fine-Tuning Categorization 36
Moving along the LMR Planes 37
Data-Oriented, Dialogue-Oriented and Listening Cultures 39
4 The Use of Time 44
Linear Time 44
Multi-Active Time 45
Cyclic Time 47
Chinese 48
Japanese 48
Back to the Future 50
Validity of Time Concepts 51
5 Bridging the Communication Gap 52
Use of Language 52
The Communication Gap 54
Communication Patterns during Meetings 55
Listening Habits 57
The Language of Management 58
6 Manners (and Mannerisms) 67
Sincerity Helps 68
Dining Etiquette 68
Cocktail Parties 72
Leaving 74
Part 2 Managing and Leading in Different Cultures
7 Status, Leadership and Organization 83
Success or Failure in the Twenty-First Century 83
Leaders 86
Changing Notions of Leadership 86
Cultural Roots of Organization and Leadership 87
Different Concepts of Status, Leadership and Organization 91
8 Team Building and Horizons 104
Team Building 104
Innovation and Change 104
Life within Horizons 105
The Education Factor 107
Language and Culture 110
National Strengths, Insights and Blind Spots 112
Advantages of Diverse Teams 115
Team-Building Exercises 116
9 Motivating People and Building Trust 117
Product versus Relationship 119
Building Trust 120
High-Trust and Low-Trust Societies 120
Trust in Virtual Teams 123
10 Meetings of the Minds 126
Beginnings 126
Structuring a Meeting 126
Meeting Behavior and Comportment 129
Body Language 130
The Space Bubble 130
Different Types of Body Language 131
Negotiating 133
Decision Making 141
Contracts 142
Solutions 144
Part 3 Getting to Know Each Other
English-Speaking Countries
11 United States of America 147
12 Canada 153
13 Britain 159
14 Ireland 165
15 Australia, New Zealand and South Africa 169
Australia 169
New Zealand 174
South Africa 177
Western European Countries
16 Germany 185
17 Austria 194
18 Switzerland 198
19 The Netherlands 203
20 Belgium 209
21 France 214
22 Italy 219
23 Spain 225
24 Portugal 230
25 Greece 234
26 Cyprus 237
27 Malta 238
Central and Eastern European Countries
28 Poland 243
29 Hungary 248
30 The Czech Republic 252
31 Slovakia 256
32 Slovenia 261
33 Croatia 265
34 Serbia and Montenegro 269
35 Ukraine 275
36 Belarus 282
37 Bulgaria 289
38 Romania 294
39 Georgia 299
40 Albania 303
41 Armenia 307
Nordic Countries
42 Finland 311
43 Sweden 318
44 Norway 324
45 Denmark 329
The Baltic States and Central Asian Countries
46 The Baltic States 334
Estonia 335
Latvia 339
Lithuania 344
47 Russia 348
48 Central Asia 355
Kazakhstan 356
Uzbekistan 360
Azerbaijan 362
Kyrgyzstan 363
Turkmenistan 364
Tajikistan 364
Middle Eastern Countries
49 Turkey 364
50 Iran 370
51 The Arab Countries 374
Differences among Arabs 379
Algeria 380
Bahrain 380
Egypt 381
Jordan 382
Kuwait 383
Lebanon 384
Libya 385
Mauritania 386
Morocco 387
Oman 387
Qatar 388
Saudi Arabia 389
Sudan 390
Syria 391
Tunisia 391
United Arab Emirates 392
The West Bank and Gaza 393
Yemen 394
52 Iraq 394
53 Israel 398
Asian (South, Southeast, East) Countries
54 India 404
55 Pakistan 410
56 Bangladesh 414
57 Southeast Asia 419
58 Indonesia 422
59 Malaysia 427
60 Singapore 431
61 Thailand 435
62 Myanmar (Burma) 440
63 The Philippines 445
64 Vietnam 450
65 China and Hong Kong 454
China 454
Hong Kong 465
66 Korea 469
67 Japan 475
Latin American Countries
68 Latin America 485
69 Argentina 489
70 Mexico 495
71 Brazil 503
72 Chile 508
73 Venezuela 513
74 Colombia 518
Sub-Saharan African Countries
75 Sub-Saharan Africa 523
Epilogue 535
Bibliography 543
Glossary 545
Index 549