When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market

by John Yokoyama, Ph.D. Joseph Michelli Narrated by Michael Prichard

Overview

The World Famous Pike Place Fish Market is renowned worldwide as a model company. In this revealing business advice book, its*owner John Yokoyama explains in his own words just how he transformed his business and encouraged*his employees to live a powerful, unified vision of the market.*

When Fish Fly offers Yokoyama's cohesive strategy for achieving world-famous results for owners, managers, and front-line workers alike. Once you understand the generative principles behind the World Famous Pike Place Fish Market you, too, can develop a culture that leads to excellent employee morale and legendary customer service.

"You can energize your employees and delight your customers by modeling your business on the . . . ideas from [this fish market]."-Ken Blanchard

Editorial Reviews

Soundview Executive Book Summaries

The World Famous Pike Place Fish Market in Seattle is a place where fishmongers toss fish to each other in a lively atmosphere that embodies the benefits of a positive work culture. In When Fish Fly, company founder John Yokoyama and psychologist Joseph Michelli present proven strategies for creating a workplace culture that leads to superior customer service, high employee morale, and an energetic environment. They also describe how companies can live a vision and make a difference. Copyright © 2005 Soundview Executive Book Summaries

From the Publisher

"[The Authors] offer advice for instilling passion in employees, thinking outside the profit box and striving to reach out to the community and customers, solving problems effectively and with a view to improvement ends.... Well-placed quotes from such luminaries as Nelson Mandela ... enhance the book's inspirational, if idealistic, messages."—Publishers Weekly

Product Details

BN ID:	2940169088526
Publisher:	Penguin Random House
Publication date:	04/29/2004
Edition description:	Unabridged

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