When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market
The World Famous Pike Place Fish Market is renowned worldwide as a model company. In this revealing business advice book, its*owner John Yokoyama explains in his own words just how he transformed his business and encouraged*his employees to live a powerful, unified vision of the market.*

When Fish Fly offers Yokoyama's cohesive strategy for achieving world-famous results for owners, managers, and front-line workers alike. Once you understand the generative principles behind the World Famous Pike Place Fish Market you, too, can develop a culture that leads to excellent employee morale and legendary customer service.

"You can energize your employees and delight your customers by modeling your business on the . . . ideas from [this fish market]."-Ken Blanchard
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When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market
The World Famous Pike Place Fish Market is renowned worldwide as a model company. In this revealing business advice book, its*owner John Yokoyama explains in his own words just how he transformed his business and encouraged*his employees to live a powerful, unified vision of the market.*

When Fish Fly offers Yokoyama's cohesive strategy for achieving world-famous results for owners, managers, and front-line workers alike. Once you understand the generative principles behind the World Famous Pike Place Fish Market you, too, can develop a culture that leads to excellent employee morale and legendary customer service.

"You can energize your employees and delight your customers by modeling your business on the . . . ideas from [this fish market]."-Ken Blanchard
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When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market

When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market

by John Yokoyama, Ph.D. Joseph Michelli

Narrated by Michael Prichard

Unabridged — 4 hours, 24 minutes

When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market

When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market

by John Yokoyama, Ph.D. Joseph Michelli

Narrated by Michael Prichard

Unabridged — 4 hours, 24 minutes

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Overview

The World Famous Pike Place Fish Market is renowned worldwide as a model company. In this revealing business advice book, its*owner John Yokoyama explains in his own words just how he transformed his business and encouraged*his employees to live a powerful, unified vision of the market.*

When Fish Fly offers Yokoyama's cohesive strategy for achieving world-famous results for owners, managers, and front-line workers alike. Once you understand the generative principles behind the World Famous Pike Place Fish Market you, too, can develop a culture that leads to excellent employee morale and legendary customer service.

"You can energize your employees and delight your customers by modeling your business on the . . . ideas from [this fish market]."-Ken Blanchard

Editorial Reviews

Soundview Executive Book Summaries

The World Famous Pike Place Fish Market in Seattle is a place where fishmongers toss fish to each other in a lively atmosphere that embodies the benefits of a positive work culture. In When Fish Fly, company founder John Yokoyama and psychologist Joseph Michelli present proven strategies for creating a workplace culture that leads to superior customer service, high employee morale, and an energetic environment. They also describe how companies can live a vision and make a difference. Copyright © 2005 Soundview Executive Book Summaries

From the Publisher

"[The Authors] offer advice for instilling passion in employees, thinking outside the profit box and striving to reach out to the community and customers, solving problems effectively and with a view to improvement ends.... Well-placed quotes from such luminaries as Nelson Mandela ... enhance the book's inspirational, if idealistic, messages."—Publishers Weekly

Product Details

BN ID: 2940169088526
Publisher: Penguin Random House
Publication date: 04/29/2004
Edition description: Unabridged
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