When Push Comes to Shove: A Practical Guide to Mediating Disputes / Edition 1

Hardcover (Print)
Used and New from Other Sellers
Used and New from Other Sellers
from $1.99
Usually ships in 1-2 business days
(Save 96%)
Other sellers (Hardcover)
  • All (35) from $1.99   
  • New (7) from $20.94   
  • Used (28) from $1.99   

Overview

This how-to-approach to mediation is a valuable tool for the growing group of lay and professional mediators for resolving interpersonal disputes in all areas of life—including the workplace, the classroom, and courtroom adjunct programs. It identifies key interpersonal and communication skills, presents a five-step mediation process, an coaches the reader through each phase. The authors also address mediation "on the fly" for situations when a more structured process is not possible or called for. It is a valuable guide for attorneys, teachers, social service workers, HR professionals and corporate managers.

Karl A. Slaikeu covers the basic interpersonal and communications skills needed to mediate conflict, presenting a five-step mediation process, and coaches the reader through each phase. The author also addresses mediation "on the fly" where a more structured process is not possible or called for.

Read More Show Less

Product Details

  • ISBN-13: 9780787901615
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 10/31/1995
  • Series: Conflict Resolution Series
  • Edition description: 1st ed
  • Edition number: 1
  • Pages: 320
  • Sales rank: 1,307,376
  • Product dimensions: 6.38 (w) x 9.29 (h) x 0.81 (d)

Meet the Author

KARL A. SLAIKEU is president of Chorda Conflict Management, Inc., an Austin, Texas based consulting and training company specializing in conflict management systems and training. His previous books include Crisis Intervention: A Handbook for Practice and Research (1990, 2nd ed.) and Up from the Ashes: How to Survive and Grow Through Personal Crisis (1987).

Read More Show Less

Table of Contents

Part One : The Mediator's Mindset.

1. The Conflict Management Continuum.

2. How to Analyze a Dispute.

3. Gearing Up.

Part Two: Initial Contact.

4. Telephone Contact.

5. Setting the Table.

6. The Opening Meeting: Standard Agenda.

Part Three: Caucuses.

7. Caucus Checkpoints.

8. Case Examples.

9. The "One Text" Worksheet.

Part Four: Shuttle/Joint Meetings.

10. Planning the Next Round.

11. The SOS (Summaries, Offers, Summaries) Model.

12. Resolving Impasses.

Part Five: Closing.

13. Testing the Agreement/Declaring Impasse.

14. Drafting.

15. Adjournment and Other Ceremonies.

Part Six: Variations.

16. Mediating "On the Fly": One-Session Reconciliation.

Appendix A: Communications Skills Review.

Appendix B: Sample Ground Rules and Forms.

Appendix C: Professional Organizations.

Appendix D: Further Reading.

Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)