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This how-to-approach to mediation is a valuable tool for the growing group of lay and professional mediators for resolving interpersonal disputes in all areas of life—including the workplace, the classroom, and courtroom adjunct programs. It identifies key interpersonal and communication skills, presents a five-step mediation process, an coaches the reader through each phase. The authors also address mediation "on the fly" for situations when a more structured process is not possible or called for. It is a valuable guide for attorneys, teachers, social service workers, HR professionals and corporate managers.
Karl A. Slaikeu covers the basic interpersonal and communications skills needed to mediate conflict, presenting a five-step mediation process, and coaches the reader through each phase. The author also addresses mediation "on the fly" where a more structured process is not possible or called for.
Part One : The Mediator's Mindset.
1. The Conflict Management Continuum.
2. How to Analyze a Dispute.
3. Gearing Up.
Part Two: Initial Contact.
4. Telephone Contact.
5. Setting the Table.
6. The Opening Meeting: Standard Agenda.
Part Three: Caucuses.
7. Caucus Checkpoints.
8. Case Examples.
9. The "One Text" Worksheet.
Part Four: Shuttle/Joint Meetings.
10. Planning the Next Round.
11. The SOS (Summaries, Offers, Summaries) Model.
12. Resolving Impasses.
Part Five: Closing.
13. Testing the Agreement/Declaring Impasse.
15. Adjournment and Other Ceremonies.
Part Six: Variations.
16. Mediating "On the Fly": One-Session Reconciliation.
Appendix A: Communications Skills Review.
Appendix B: Sample Ground Rules and Forms.
Appendix C: Professional Organizations.
Appendix D: Further Reading.