When Talk Works: Profiles of Mediators

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When mediator Jimmy Carter talks, world leaders listen. When violence erupts in a public housing project, Linda Colburn mediates for peace. And when attorney William Hobgood intervenes to resolve a labor dispute, he saves workers and management the economic and emotional costs of litigation. When Talk Works goes behind the scenes with accomplished mediators to show how these professionals resolve conflicts in our families, businesses, communities, and between nations. In twelve personal, interview-based profiles ...
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Overview

When mediator Jimmy Carter talks, world leaders listen. When violence erupts in a public housing project, Linda Colburn mediates for peace. And when attorney William Hobgood intervenes to resolve a labor dispute, he saves workers and management the economic and emotional costs of litigation. When Talk Works goes behind the scenes with accomplished mediators to show how these professionals resolve conflicts in our families, businesses, communities, and between nations. In twelve personal, interview-based profiles in the style of The New Yorker, Deborah M. Kolb and her associates present an inside view of mediators at work: who they are and what techniques they use to achieve successful results in all areas of our society where conflicts arise - from business, law, and public policy to public education, the environment, and labor relations. Each of the mediators speaks candidly about his or her work - its challenges, rewards, and failures. Their compelling stories illustrate the many ways to "make talk work," offering insights to mediators currently working in the field, those seeking to enter the profession, and others who find that mediation skills are critical to success in their careers.

Through twelve in-depth profiles of professional and volunteer mediators, this book goes behind the scenes to show how accomplished mediators deal with routine and difficult situations.

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Product Details

  • ISBN-13: 9781555426408
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 4/8/1994
  • Series: Business-Management
  • Edition description: 1st
  • Edition number: 1
  • Pages: 513
  • Product dimensions: 6.48 (w) x 9.28 (h) x 1.95 (d)

Meet the Author

DEBORAH M. KOLB is executive director of the Program on Negotiation at Harvard Law School and professor of management at the Simmons College Graduate School of Management.

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Table of Contents

Preface
The Authors
Introduction: Another Way to Settle Disputes: The Practice of Mediation 1
1 Frances Butler: Questions That Lead to Answers in Child Custody Mediation 17
2 Patrick Davis: "To Bring Out the Best ... To Undo a Little Pain" in Special Education Mediation 61
3 Howard Bellman: Using "Bundles of Input" to Negotiate an Environmental Dispute 105
4 William Hobgood: "Conditioning" Parties in Labor Grievances 149
5 Patrick Phear: Control, Commitment, and Minor Miracles in Family and Divorce Mediation 191
6 Albie M. Davis: Community Mediation as Community Organizing 245
7 Eric Green: Finding Alternatives to Litigation in Business Disputes 279
8 Lawrence Susskind: Activist Mediation and Public Disputes 309
9 Juju Atkinson: Blurring the Distinction Between Mediation and Adjudication 359
10 Jimmy Carter: The Power of Moral Suasion in International Mediation 375
11 Linda Colburn: On-the-Spot Mediation in a Public Housing Project 395
12 Joseph Elder: Quiet Peacemaking in a Civil War 427
Conclusion: The Realities of Making Talk Work 459
Index 495
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