Who They Were: Inside the World Trade Center DNA Story: The Unprecedented Effort to Identify the Missing

Who They Were: Inside the World Trade Center DNA Story: The Unprecedented Effort to Identify the Missing

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by Robert C. Shaler

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In Who They Were, Dr. Robert C. Shaler, the man who directed the largest and most groundbreaking forensic DNA investigation in U.S. history, tells with poignant clarity and refreshing honesty the story behind the relentless effort to identify the 2,749 victims of the attacks on the World Trade Center.

No part of the investigation into the 9/11 attacks has taken as


In Who They Were, Dr. Robert C. Shaler, the man who directed the largest and most groundbreaking forensic DNA investigation in U.S. history, tells with poignant clarity and refreshing honesty the story behind the relentless effort to identify the 2,749 victims of the attacks on the World Trade Center.

No part of the investigation into the 9/11 attacks has taken as long or been less discussed than the daunting task of identifying the victims -- and the hijackers -- from the remains in the rubble of Ground Zero. In Who They Were, Dr. Robert C. Shaler, former director of the Forensic Biology Department at the New York City Office of the Chief Medical Examiner, tells the inside story of the relentless process of DNA identification and depicts the victories and frustrations that he and his team of scientists experienced during more than three years of grueling work.

On September 11, 2001, New York City was unprepared for the mass-fatality event that occurred at the World Trade Center. The Office of the Chief Medical Examiner had to completely reconfigure itself to process and identify the nearly 20,000 remains that would eventually come through its doors. Facing an astonishing array of obstacles -- from political infighting and an overwhelming bureaucracy to the nearly insurmountable task of corralling personnel and supplies to handle the work -- Shaler and his team quickly established an unprecedented network of cooperation among public agencies and private labs doing cutting-edge research.

More than a story of innovative science at the frontiers of human knowledge, Who They Were also tells the very human story of how Dr. Shaler and his staff forged important and lasting bonds with the families of those who were lost. He shares the agony of mistakes made in the chaos and unintended misidentifications resulting in the excruciating difficulty of having to retrieve remains from families of the lost.

Finally, Dr. Shaler shares how he and the dedicated team of scientists who gave up more than three years of their lives when the rest of the world had moved on had to face the limits of science in dealing with the appalling level of destruction at Ground Zero and concede that no more victims would be sent home to their families. As of April 2005, when the process was suspended, only 1,592 out of the 2,749 who died on that fateful day had been identified.

With compelling prose and insight, Who They Were reveals the previously untold stories of the scientists determined to bring closure to devastated families in the wake of America's largest disaster.

Editorial Reviews

Publishers Weekly
While there can be no question that the staff of the New York City Medical Examiner's forensic lab, under the leadership of Shaler, did heroic work in trying to identify those who perished in the Twin Towers on 9/11, this book will frustrate and disappoint many. Despite having a fascinating story to tell-interagency turf battles, the analysis of DNA data, families' frustration while waiting for information-Shaler spends time on trivia and on his own emotions, and fails to make memorable any of the numerous dedicated scientists involved, apart from himself (an approach epitomized by the penultimate chapter title, "Again, Why Me?"). The book's greatest failing is its inability to make the technical aspects of the work accessible to the lay reader, who will be befuddled by jargon and detailed descriptions of competing technologies. ClichEd descriptions of the biologists ("Petite and perky, her ponytail bobbing and swaying as she briskly walked through the lab...") fail to bring fellow scientists to life. Given the significance of the accomplishments of Shaler's team, one hopes that someone else will give them the narrative they deserve. 8 pages of b&w photos not seen by PW. (Oct. 3) Copyright 2005 Reed Business Information.
Kirkus Reviews
An amateurish chronicle of an extraordinarily professional effort-the forensic identification of those killed at the World Trade Center. Shaler, then director of the Forensic Biology Department in the New York City Medical Examiner's Office, oversaw that difficult-indeed, impossible-task over a period of more than three and a half years. The work was daunting for many reasons: the sheer number of victims involved, the poor condition of much of the forensic evidence (for "the World Trade Center rubble burned at near or higher than cremation temperatures for three months, which accelerated the decomposition of the remains and also affected the quality of the DNA"), antiquated equipment and ancient software, and even some turf wars among various agencies working at Ground Zero, which resulted in imperfect samples. "I didn't have sufficient staff to do the job properly," Shaler confesses; even so, his group managed, as of April 2005, to identify 1,592 of the victims, more than half of those who died. (Among the positive identifications, he adds, were some of the terrorists, their remains quickly "sequestered.") Shaler's account should interest other forensic investigators, and its more technical moments will be comprehensible only to those with training in genetics. Regrettably, this book is being pitched to the mass market. What is not arcane is often a series of howlers in the service of dumbed-down drama.

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Who They Were

Inside the World Trade Center DNA Story: The Unprecedented Effort to Identify the Missing
By Robert C. Shaler

Free Press

Copyright © 2005 Robert C. Shaler
All right reserved.

ISBN: 0743275209


New York City has been host to a number of the nation's historic mass-fatality events, some of which have led to new legislation or to sweeping social change. In 1904, the steamer the General Slocum was making its annual three-hour excursion from the pier at East Third Street to Long Island. At the Hell Gate, a turbulent and treacherous part of the East River, the steamer caught fire and sank, officially killing 1,021 and perhaps as many bodies were never recovered. David Von Drehle's Triangle: The Fire That Changed America tells the story of the Triangle Shirtwaist Company fire of 1911, which killed 146 people, 123 of whom were women. That tragedy was an eerie prophecy of the World Trade Center attacks on September 11, 2001, because many jumped to their deaths to avoid being burned.

The Triangle fire changed the sweatshop practices of unscrupulous employers, and the General Slocum disaster motivated federal and state regulators to improve the emergency equipment on passenger ships. After the World Trade Center attacks, we witnessed the formation of the Department of Homeland Security and our nation's formal declaration of war against terrorism.

This book, however, is not about social change or legislation or even the events of September 11 that changed the course of our nation and its attitude about terrorism. It's about people and identifying the victims of a mass-fatality event, specifically those who perished in the World Trade Center towers. It is not about the heroic work of the Armed Forces DNA Identification Laboratory, which identified those who died that day in the plane that crashed in Shanksville, Pennsylvania, or the one that slammed into the Pentagon. It's about allowing families to move on. Mostly, though, it is the story of unnamed men and women who toiled on behalf of those families.

Identifying bodies from mass fatalities in the early twentieth century involved much less precision than it does now. Identifying those lost on the General Slocum was a harrowing experience for relatives who searched through charred remains at the morgue to find their loved ones. Finding loved ones after the Triangle Shirtwaist Company fire was no less harsh. Families had to parade past burned and disfigured bodies lying in caskets and attempt to locate their loved ones based almost solely on recognizing familiar physical features, clothing, or jewelry. Today, identifying our loved ones is mostly a scientific endeavor, employing medicine, dentistry, and DNA. It is hoped that our modern practices render the experience less ghoulish from that which families endured in the past.

Traditionally, DNA has played a minor to moderate role in the process. In commercial airliner crashes, a manifest of the passengers exists, and the recovered bodies, though many are badly fragmented, are mostly intact. Dental records, fingerprints, and personal effects often suffice to make the majority of the identifications. Routine DNA testing, the kind that all American forensic DNA laboratories perform daily, is mostly used for reassociating fragments to the remains of someone already identified or for identifying remains when other methods fail.

The World Trade Center was different. Larger in scope and occurring in two towering public office buildings that also housed a mass-transit hub, the World Trade Center had no official manifest to tell us who or how many were missing. In fact, it took more than two years to obtain a working manifest. There may still be names missing from the list, because we know undocumented immigrants worked there as well.

The falling buildings fragmented everything in their wake, most especially the people. The recovery process was prolonged -- nearly nine months -- and the World Trade Center rubble burned at near or higher than cremation temperatures for three months, accelerating the decomposition of the remains and affecting the quality of the DNA. Possibly, too, many were entirely cremated and will never be identified. Dental and fingerprint records certainly could not suffice, thrusting DNA into a prominent role in identifying the missing. Sadly, we will never identify everyone who perished. Many were likely cremated from either being in close proximity to or in the rubble that burned for three months, or if they had been in the fireball when the planes exploded. As of April 2005, when the process was suspended, we had identified only 1,592 out of the presumed 2,749 who died.

When asked if I would share my personal account of the DNA effort to identify the missing in the aftermath of the World Trade Center disaster, my first impulse was to say no. My emotions had been intensely private, something I was not ready to share. On reflection, however, I realized that the DNA effort, though mentioned frequently in the print and broadcast media, remained mysterious to most. Telling a family that "DNA made the identification" grossly oversimplified the extent and complexity of the work.

I also realized that many of my staff as well as others at the Office of Chief Medical Examiner (OCME) had chosen to dedicate their lives to this work so that families who lost loved ones might find closure. Since this has been the largest and most scrutinized forensic investigation in United States history, I believe it is important to document for the historical record the heroic efforts of those who were an integral part of the DNA effort.

The purpose of this book is to show for the first time the behind-the-scenes activity of the World Trade Center DNA identification effort. Also, this account is about integrity and how New York City's OCME staff, under the guidance of Dr. Charles Hirsch, refused to hide its mistakes. While this book is about the people who made the World Trade Center identifications, it is also about science. I apologize if some of the text seems esoteric, but I believe it is important to include the science so that readers can understand the complexity of what we faced.

Throughout the World Trade Center DNA identification effort, the print and broadcast media credited me with having conceived, orchestrated, and directed the DNA effort. While that's mostly true, many contributed their expertise, thoughts, and time. These folks are absent from the official record. They deserve credit for their contributions, and I firmly believe Americans need to know who they are and the roles they played.

Still, this is my account of the DNA effort that began on September 11 and continued for more than three years, long after the rest of the working world had moved on. It records the facts as I remember them. If these disagree with others' accounts of the specific sequence of events, then I apologize for the failures of my memory.

What this book will not do is point a finger. It is not meant to be an expose. Not that there haven't been mistakes, errors in judgment, and personal conflicts. There have. What's important, though, is that given the chaos and the ensuing emotionally exhausting work, everyone associated with the DNA effort worked to the very best of their ability, most going well beyond what would reasonably be expected.

I suppose I was lucky. When Tuesday, September 11, 2001, dawned and most of the world witnessed the attacks on the World Trade Center, I naively underestimated the magnitude of the task facing me. I never stopped to consider how long the project would take, the effect it would have on my life and family, or especially the emotional toll it would exact.

Thankfully, there has been a silver lining: the families who lost their loved ones. These wonderful people bonded with me and my staff, made us feel wanted and important, consoled us, and showed us why our efforts were worthwhile. Too often, I'm afraid, we agonized over our work and worried about the effect it was having on these families, eschewing the emotional toll it was taking on us. We often cried at our computers and at weekly meetings with the families. Sometimes we high-fived after identifying someone or we'd steal away to an out-of-the-way corner to be alone or simply go for a walk to deal with our emotions. And we hugged.

By February 2005 we had taken the technology as far as it could go and announced that the work would end, for now, although it took until April before the entire staff had actually paused and a letter had been sent to the families. Officially, the OCME was pausing with the hope and expectation that future technology would allow others to reanalyze those remains that still held some DNA. Even before the announcement, I had decided that, when we finished this phase of the work, I would retire. After twenty-five years at the medical examiner's office, I doubted anything could be as important in my career as identifying those who died on September 11, 2001. The families and the community honored me, and for that, I am humbled and will be eternally grateful. Mostly, I want to thank my colleagues who stayed the course. Without them, hundreds of families would never have had their loved ones returned. They were the real heroes of the World Trade Center DNA work. And for them, I have the highest regard and admiration. They are simply the best, ever.

Robert C. Shaler

August 1, 2005

Copyright 2005 by Robert Shaler Forensics, LLC


Excerpted from Who They Were by Robert C. Shaler Copyright © 2005 by Robert C. Shaler.
Excerpted by permission.
All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
Excerpts are provided by Dial-A-Book Inc. solely for the personal use of visitors to this web site.

Meet the Author

Robert C. Shaler was the director of the Forensic Biology Department of the Office of the Chief Medical Examiner of New York City from 1990 until his retirement in 2005. He is currently professor of biochemistry and molecular biology and director of the Forensic Science Program at Pennsylvania State University. He divides his time between State College, Pennsylvania, and Flemington, New Jersey.

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Who They Were: Inside the World Trade Center DNA Story: The Unprecedented Effort to Identify the Missing 3.8 out of 5 based on 0 ratings. 4 reviews.
Nookhooked556 More than 1 year ago
As a clinical lab scientist it was gratifying to me to learn of the above and beyond efforts of so many un-named lab professionals who valiantly worked for years to reunite many of those lost in the attack on the World Trade Center on 9/11 with their surviving loved ones. If not for their efforts in pushing the boundaries of existing DNA technology an even higher number of souls would have remained lost forever. To those dedicated scientists, a debt of gratitude is due. This book was well written, technically readable & written so that laypeople could understand the science. It was heartbreaking at times & reinforced the utter destruction of human life & the tolls this heinous episode took on those innocents involved. It is not a book for everyone but informative for those with some scientific background.
B-loNY More than 1 year ago
Might not appeal to everyone, but it is a different recap of the events of 9/11.
Anonymous More than 1 year ago
Anonymous More than 1 year ago
We are like the grass that is cut and burnt and are forgotten even today there are the unknown only to god the unidentified from the death camps of germany the bombings from the a bombs and those homeless in paupers graves look not for whom the bell tolls