Why Didn't I Say That?!: What to Say and How to Say It in Tough Situations on the Job

Why Didn't I Say That?!: What to Say and How to Say It in Tough Situations on the Job

by Donald H. Weiss
     
 

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"In difficult situations, words often fail. Now managers and supervisors can use this unique book as a way to prepare, plan, and even rehearse in advance for sticky situations. It presents actual ""scripts"" --- sample dialogs tailor-made for specific problems, such as:

disagreeing with the boss

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Overview

"In difficult situations, words often fail. Now managers and supervisors can use this unique book as a way to prepare, plan, and even rehearse in advance for sticky situations. It presents actual ""scripts"" --- sample dialogs tailor-made for specific problems, such as:

disagreeing with the boss
• performance

appraisals
• coaching
• encouraging shy

employees
• dealing with hostile employees

taking corrective action
• investigating sexual

harassment charges
• firing
• layoffs

Using the author's targeted advice, the dialogs, and side bars of key words and phrases, readers will be able to:

• say just the right thing at the right time in the right way

• avoid embarrassment and awkwardness

• build good relationships and defuse conflict

• work with difficult, emotional, or even hostile employees

• guide a conversation to a productive outcome for everyone involved"

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Product Details

ISBN-13:
9780814479377
Publisher:
AMACOM Books
Publication date:
01/28/1994
Pages:
224
Product dimensions:
6.00(w) x 9.02(h) x 0.73(d)
Age Range:
17 Years

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" ""Read it before you need it.""

--Detroit Free Press"

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