Why Do You Ask?: The Function of Questions in Institutional Discourse

Why Do You Ask?: The Function of Questions in Institutional Discourse

by Alice Freed, Susan Ehrlich
     
 

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ISBN-10: 0195306899

ISBN-13: 9780195306897

Pub. Date: 01/13/2010

Publisher: Oxford University Press, USA

The act of questioning is the primary speech interaction between an institutional speaker and someone outside the institution. These roles dictate their language practices. "Why Do You Ask?" is the first collected volume to focus solely on the question/answer process, drawing on a range of methodological approaches like Conversational Analysis, Discourse

Overview

The act of questioning is the primary speech interaction between an institutional speaker and someone outside the institution. These roles dictate their language practices. "Why Do You Ask?" is the first collected volume to focus solely on the question/answer process, drawing on a range of methodological approaches like Conversational Analysis, Discourse Analysis, Discursive Psychology, and Sociolinguistics-and using as data not just medical, legal, and educational environments, but also less-studied institutions like telephone call centers, broadcast journalism (i.e. talk show interviews), academia, and telemarketing.

An international roster of well-known contributors addresses such issues as: the relationship between the syntax of the question and its discourse function; the kind of institutional work that questions perform; the degree to which the questioner can control the direction of the conversation; and how questions are used to repackage responses, to construct meaning, and to serve the institutional goals of speakers.

Why Do You Ask? will appeal to linguists and others interested in institutional discourse, as well as those interested in the grammatical/pragmatic nature of questions.

Product Details

ISBN-13:
9780195306897
Publisher:
Oxford University Press, USA
Publication date:
01/13/2010
Pages:
376
Product dimensions:
6.30(w) x 9.30(h) x 1.10(d)

Table of Contents

1. The Function of Questions in Institutional Discourse: An Introduction, Susan Ehrlich and Alice F. Freed
2. The Design and Positioning of Questions in Inquiry Testimony, Jack Sidnell
3. Questioning in Medicine, John Heritage
4. Interrogating Tears: Some Uses Of 'Tag Questions' In A Child Protection Helpline, Alex Hepburn and Jonathan Potter
5. Grammar and Social Relations: Alternative Forms of Yes/No Type Initiating Actions in Health Visitor Interaction, Geoffrey Raymond
6. Asking Ostensibly Silly Questions in Police-Suspect Interrogations, Elizabeth Stokoe and Derek Edwards
7. Pursuing Views and Testing Commitments: Hypothetical Questions in the Psychiatric Assessment of Transsexual Patients, Susan A. Speer
8. Questions that Convey Information in Teacher-Student Conferences, Irene Koshik
9. Is that right? Questions and Questioning as Control Devices in the Workplace, Janet Holmes and Tina Chiles
10. Questioning in Meetings: Participation and Positioning, Cecilia E. Ford
11. The Spatial and Temporal Dimensions of Reflective Questions in Genetic Counselling, Srikant Sarangi
12. Questions in Broadcast Journalism, Steven Clayman
13. Questions and Institutionality in Public Participation Broadcasting, Joanna Thornborrow
14. "I'm calling to let you know!": Company Initiated Telephone-Sales, Alice F. Freed
15. "How may I help you?" Questions, Control and Customer Care in Telephone Call Centre Talk, Anna Kristina Hultgren and Deborah Cameron

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