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Why Hospitals Should Fly: The Ultimate Flight Plan to Patient Safety and Quality Care
     

Why Hospitals Should Fly: The Ultimate Flight Plan to Patient Safety and Quality Care

by John J Nance
 

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“How can it be that in 2008, a checked bag on an airline flight is still exponentially safer than a patient in an American hospital? Simply put, one industry has learned the realities of what it takes to make a human system safe, and the other has not.

So what does it take to dramatically improve patient safety and service quality? It takes a host

Overview

“How can it be that in 2008, a checked bag on an airline flight is still exponentially safer than a patient in an American hospital? Simply put, one industry has learned the realities of what it takes to make a human system safe, and the other has not.

So what does it take to dramatically improve patient safety and service quality? It takes a host of new and different (and sometimes radical) methods centered on supporting the people on the front lines – those who actually take care of the patient. It takes a hospital like the one in this story: St. Michael’s.

St. Michael’s itself is fictional, but it is specifically designed to show how the ideal healthcare environment would look and feel. Are all the methods and ideas and organizational characteristics in use at St. Michael’s largely in use in real institutions? Not yet, though many are in the process of being adopted, and some are already producing wonderful results. In fact, I encourage you to visit our website WhyHospitalsShouldFly.com, for updates over the next few years on which institutions are making such changes and where you can get help and advice in following their examples.

But the bottom line is this: What St. Michael’s represents is an achievable paradigm, and if we can’t imagine what constitutes truly safe and collegial hospitals, we can’t build them.”

Editorial Reviews

David B. Nash
“I can’t think of anyone active at the national scene in quality and safety in healthcare who could have written a book like this one. Nance is a formidable character in real life, as a decorated military pilot, attorney, television celebrity and global airline safety expert. In addition, he is a recognized award-winning writer who knows how to tell a story and create lasting and impressive characters. In this book, John has brought together all of his formidable skills to creat
Donald M. Berwick MD
“This book is a tour de force, and no one but John Nance could have written it. He, alone, masters in one mind the fields of aviation, health care safety, medical malpractice law, organizational sociology, media communication, and, as if that were not enough, the art of fine writing. Only he could have made sophisticated, scientifically disciplined instruction about the nature and roots of safety into a page-turner. Medical care has a ton yet to learn from the decades of progress that
Lucian L. Leape MD
“Framed as fiction, but heavily laced with lessons from the real world, the story of St Michael’s transformation to a culture of safety shows how it can be done. There are no bleeding hearts in this story. The protagonists, both those who have changed and the skeptical visitor, are all hard-nosed realists, people who work on the front line of medicine where egos are big, tradition is strong, change is difficult and the stakes are immense. They know it is difficult, and they have

Product Details

BN ID:
2940013309272
Publisher:
Second River Healthcare Press
Publication date:
04/01/2008
Sold by:
Barnes & Noble
Format:
NOOK Book
Pages:
225
Sales rank:
251,446
File size:
813 KB

Meet the Author

John J. Nance, JD has been a dynamic and deeply dedicated member of the medical community for nearly two decades. Speaker, consultant and best selling author, John brings a rich diversity of professional training and background to the quest of patient safety and medical practice improvement.

John’s unique ability to reach every member of the healthcare community comes from his unprecedented background mix of law, safety, aviation and even broadcasting. He was a founding member of the National Patient Safety Foundation at the AMA and was a member of the Executive Committee who served on the board for 9 years, a decorated Air Force and commercial pilot, an internationally-known author of 18 major books, and a trusted and internationally recognized medical/patient safety and aviation safety broadcast analyst for ABC World News and Good Morning America.

John Nance was one of the pioneers of the pivotal safety revolution in professional communication, teamwork, and leadership known in aviation as crew resource management (CRM), and is widely credited with helping to spark not only the universal acceptance of CRM principles in aviation, but the earliest infusion of culture-changing lessons derived from aviation into medical practice.

His book about safety in human systems entitled BLIND TRUST was pivotal in illuminating serious public issues in aviation safety for the American public, and WHY HOSPITALS SHOULD FLY follows in that tradition as a major wakeup call.

Physicians in particular resonate deeply with his powerful messages about leadership and the human propensity for mistakes even among the most tenured professionals, and his extensive experience working with hospitals and clinics nationwide has been dedicated to the urgency of improving healthcare from patient safety to practice satisfaction.

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