The Winner's Attitude

( 1 )

Overview

A powerful approach to help you find your full potential at work and in life

Have you ever wondered how much more you could achieve if you could maximize your brain power? In The Winner's Attitude, motivational gurus Jeff and Val Gee introduce you to Switch, a personal performance technology that's nothing short of an upgrade for the human mind.

Never again will you be overwhelmed by angry customers, bad managers, and stresses that undermine ...

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Overview

A powerful approach to help you find your full potential at work and in life

Have you ever wondered how much more you could achieve if you could maximize your brain power? In The Winner's Attitude, motivational gurus Jeff and Val Gee introduce you to Switch, a personal performance technology that's nothing short of an upgrade for the human mind.

Never again will you be overwhelmed by angry customers, bad managers, and stresses that undermine your confidence. Instead of reacting with anger or fear, you'll greet challenges with the calm focus of a born winner. Using the powerful Switch methods and tools in this book, you'll:

  • Channel stress and make it work for you
  • Spontaneously tailor a winning approach to every person or situation
  • Connect with managers, co-workers, and customers like never before
  • Take the leap from adequate to outstanding in everything you do

"A 'must read' for anyone who is committed to living a quality life. Warning—it could change the way you see the world!"—Barbara M. Low, RODP, SPHR; Director, MB University; MB Financial Bank

"At times a spiritual development manual, at times a performance improvement workbook for customer-focused professionals and managers, it is always a challenging guide to better, fuller and more productive living."—Patrick Canavan, Senior Vice President, Global Governance, (formerly Acting EVP Human Resources and Acting CIO) Motorola Inc.

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Product Details

  • ISBN-13: 9780071467643
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 2/1/2006
  • Edition number: 1
  • Pages: 224
  • Product dimensions: 5.00 (w) x 7.90 (h) x 0.59 (d)

Meet the Author

Jeff and Val Gee are founding partners in The McNeil & Johnson Learning Company, a corporate training firm whose clients include Motorola, Pepsi, Abbott Labs, United Airlines, US Cellular, Underwriters Laboratories, and Computer Associates. Jeff and Val have trained more than 60,000 people internationally in Switch methods.

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Table of Contents

Introduction v
Chapter 1 The Brain Switch 1
Chapter 2 Overcome Your Anger 57
Chapter 3 Understanding How Amazing You Are and the Power You Have 79
Chapter 4 From Average to Outstanding Customer Service 93
Chapter 5 Handling the Workload 115
Chapter 6 E-mail Is Information, Not Communication 121
Chapter 7 Become the Observer, Not the Absorber 129
Chapter 8 Make Stress Work for You in Your Life 139
Chapter 9 How to Communicate Using All Your Senses 151
Chapter 10 Accept Yourself 169
Chapter 11 Everything Starts with You 175
Chapter 12 Manifest the Amazing You for Yourself and Your Customer 189
Index 211
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Sort by: Showing 1 Customer Reviews
  • Anonymous

    Posted March 4, 2006

    Wonderful Book

    A very passionately written book! With words alone accounting for only 7% of how we communicate, The Winners Attitude will fully communicate with the billions of nerve cells inside the amazing brain. An eye, mind, and soul opening experience for anyone, at any stage of their professional or personal life. This book reveals how to be passionate and in control of the winning attitude that already exists inside of us all.

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