Winning Score: How to Design and Implement Organizational Scorecards

Winning Score: How to Design and Implement Organizational Scorecards

by Mark Graham Brown
     
 

ISBN-10: 1563273632

ISBN-13: 9781563273636

Pub. Date: 01/03/2007

Publisher: Taylor & Francis

Now in Paperback!

Highlighted with valuable tips and Brown's firsthand experiences, Winning Score is an excellent tool for constructing a performance measurement system. It explains how to lay the foundation for the balanced scorecard by developing operational and strategic plans. Winning Score explains how to:

  • Identify strengths,
  • Overview

    Now in Paperback!

    Highlighted with valuable tips and Brown's firsthand experiences, Winning Score is an excellent tool for constructing a performance measurement system. It explains how to lay the foundation for the balanced scorecard by developing operational and strategic plans. Winning Score explains how to:

  • Identify strengths, weaknesses, opportunities, and threats.
  • Design data collection strategies.
  • Link the scorecard to other systems in an organization.
  • Develop a performance index.
  • Avoid the top 10 measurement mistakes.
  • In addition, case studies of actual scorecard implementation in different sectors, such as manufacturing, service, support, and government are included.

    Click here for the introductory chapter

    A 296 minute abridged version of this book is also available on 4 compact discs or 4 audio cassettes from Productivity Press.

    Product Details

    ISBN-13:
    9781563273636
    Publisher:
    Taylor & Francis
    Publication date:
    01/03/2007
    Edition description:
    New Edition
    Pages:
    336
    Product dimensions:
    6.00(w) x 9.00(h) x 1.00(d)

    Table of Contents

      Introduction

      PART 1: DEVELOPING OPERATIONAL METRICS AND PLANS

    1. Mission: Figuring Out Who You Are
    2. Values: Defining What You Stand For
    3. Metrics: Selecting the Right Operational Performance Measures
    4. Targets: Setting Goals and Objectives to Track Progress

      PART 2: DEVELOPING STRATEGIC METRICS AND PLANS

    5. Gauges: Developing a Performance Index
    6. Vision: Deciding What You Want to Become
    7. Situation Analysis: Identifying Strengths, Weaknesses, Opportunities, and Threats
    8. Key Success Factors: Defining How You Will Achieve Your Vision and Beat Competitors
    9. Strategic Metrics: Identifying Measures Linked to Your Vision and Key Success Factors
    10. Strategies: Developing Actions, Projects, and Initiatives to Reach Your Targets

      PART 3: IMPLEMENTING THE SCORECARD

    11. Instrumentation: Designing Data-Collection Strategies
    12. Dashboard Design: Systems for Communicating Performance Data
    13. Integration: Linking Your Scorecard to Other Organizational Systems
    14. Planning: Developing a Project Plan for a Balanced Scorecard Initiative

      Appendices: Balanced Scorecard Case Studies

      A. Manufacturing Organization
      B. Service Organization
      C. Support Organization
      D. Government Organization

      REFERENCES

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