Winning Score: How to Design and Implement Organizational Scorecards

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More About This Textbook


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Highlighted with valuable tips and Brown's firsthand experiences, Winning Score is an excellent tool for constructing a performance measurement system. It explains how to lay the foundation for the balanced scorecard by developing operational and strategic plans. Winning Score explains how to:

  • Identify strengths, weaknesses, opportunities, and threats.
  • Design data collection strategies.
  • Link the scorecard to other systems in an organization.
  • Develop a performance index.
  • Avoid the top 10 measurement mistakes.

In addition, case studies of actual scorecard implementation in different sectors, such as manufacturing, service, support, and government are included.

Click here for the introductory chapter

A 296 minute abridged version of this book is also available on 4 compact discs or 4 audio cassettes from Productivity Press.

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Product Details

  • ISBN-13: 9781563273636
  • Publisher: Taylor & Francis
  • Publication date: 1/3/2007
  • Edition description: New Edition
  • Pages: 336
  • Product dimensions: 6.00 (w) x 9.00 (h) x 1.00 (d)

Table of Contents

  1. Introduction


  2. Mission: Figuring Out Who You Are
  3. Values: Defining What You Stand For
  4. Metrics: Selecting the Right Operational Performance Measures
  5. Targets: Setting Goals and Objectives to Track Progress


  6. Gauges: Developing a Performance Index
  7. Vision: Deciding What You Want to Become
  8. Situation Analysis: Identifying Strengths, Weaknesses, Opportunities, and Threats
  9. Key Success Factors: Defining How You Will Achieve Your Vision and Beat Competitors
  10. Strategic Metrics: Identifying Measures Linked to Your Vision and Key Success Factors
  11. Strategies: Developing Actions, Projects, and Initiatives to Reach Your Targets


  12. Instrumentation: Designing Data-Collection Strategies
  13. Dashboard Design: Systems for Communicating Performance Data
  14. Integration: Linking Your Scorecard to Other Organizational Systems
  15. Planning: Developing a Project Plan for a Balanced Scorecard Initiative

    Appendices: Balanced Scorecard Case Studies

    A. Manufacturing Organization
    B. Service Organization
    C. Support Organization
    D. Government Organization


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