Wired for Speech: How Voice Activates and Advances the Human-Computer Relationship

Wired for Speech: How Voice Activates and Advances the Human-Computer Relationship

by Clifford Nass, Scott Brave
     
 

How interactive voice-based technology can tap into the automatic and powerful responses all speech—whether from human or machine—evokes.See more details below

Overview

How interactive voice-based technology can tap into the automatic and powerful responses all speech—whether from human or machine—evokes.

Editorial Reviews

Library Journal
Until recently, interfaces that talk and listen were found only in literature, comics, and film. Speech is now being used to interact with electronic systems in cars, telephone switchboards, home appliances, toys, word processors, and commercial kiosks to free people from the ubiquitous computing universe of windows, icons, menus, keypads, and pointers. Drawing on a decade of research collaboration between industry and Stanford University's CHIMe (Communication Between Humans and Interactive Media) Lab, Nass (communication, Stanford Univ.; The Media Equation) and postdoctoral scholar Brave (communication, Stanford Univ.) explore the social and technological challenge of designing interactive voice technologies that mimic human speech communication, both verbal and nonverbal. Practical psychological and behavioral questions are explored from both a research and an interface design standpoint, and subjects include gender, sex, personality, accents, race, ethnicity, emotion, facial cues, realism, and error rates. Balancing stylistically between a scholarly review of a hot disciplinary topic and a Kurzweil-like future technology tome, this exploration of the promise and difficulty of embedding speech, the most social of all communications, speech, into everyday technologies will be best appreciated by interface designers, scientists, scholars, and more sophisticated readers of popular science. For larger public and academic libraries.-James A. Buczynski, Seneca Coll. of Applied Arts & Technology, Toronto Copyright 2005 Reed Business Information.

Product Details

ISBN-13:
9780262140928
Publisher:
MIT Press
Publication date:
08/01/2005
Pages:
319
Product dimensions:
7.00(w) x 9.00(h) x 0.60(d)
Age Range:
18 Years

What People are saying about this

From the Publisher

"With *Wired for Speech*, Clifford Nass and Scott Brave have done a brilliant job of tracing the implications of the intensely social nature of speech for the burgeoning arena of voice interface systems. Anyone interested in these systems would do well to read this book."--Robert B. Cialdini, Arizona State
University, author of *Influence: Science and Practice*

The MIT Press

"I found *Wired for Speech* absolutely fascinating, full of amazing insights. It tells us that the more we are forced to learn how to interact with computers, the more we learn about the most human part of ourselves: that we are not only the masters but the slaves of speech."--Robert MacNeil, coauthor, *Do You Speak
American?*

The MIT Press

"This is a deeply insightful and immensely useful tour of what is sure to become the most important human-machine interface. As someone who thought he knew all about speech interaction, I was nonetheless surprised again and again as I read through it. Remember *2001*? Well, if Hal's fictional designers had read *Wired for
Speech*, Hal not only would have brought his ship's crew back alive, he would have delivered a flawless Academy Award speech as well!"--Paul Saffo, Director, Institute for the Future

The MIT Press

"Should a computer refer to itself as 'I'? Questions such as these are philosophical, with implications that range from the social to the psychodynamic. In this dense and fascinating work, they are treated empirically: in a series of systematic investigations, the voice of the machine emerges as a new evocative object for thinking about how people actively draw the line between human and artificial. A compelling contribution to our understanding of computer-human relationships -- now and in the years to come."--Sherry Turkle, MIT, author of *The
Second Self: Computers and the Human Spirit* and *Life on the Screen: Identity in the Age of the Internet*

The MIT Press

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