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Words That Work In Business: A Practical Guide to Effective Communication in the Workplace [NOOK Book]

Overview

Addressing the most common workplace relationship challenges, this manual shows how to use the principles of nonviolent communication to improve the workplace atmosphere. Offering practical tools that match recognizable work scenarios, this guide can help all employees positively affect their work relationships and company culture, regardless of their position. This handbook displays proven communication skills for effectively handling difficult conversations, reducing workplace conflict and ...
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Words That Work In Business: A Practical Guide to Effective Communication in the Workplace

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Overview

Addressing the most common workplace relationship challenges, this manual shows how to use the principles of nonviolent communication to improve the workplace atmosphere. Offering practical tools that match recognizable work scenarios, this guide can help all employees positively affect their work relationships and company culture, regardless of their position. This handbook displays proven communication skills for effectively handling difficult conversations, reducing workplace conflict and stress, improving individual and team productivity, having more effective meetings, and giving and receiving meaningful feedback, thereby creating a more enjoyable work environment.
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Product Details

  • ISBN-13: 9781934336106
  • Publisher: Puddledancer Press
  • Publication date: 4/1/2010
  • Series: Nonviolent Communication Guides
  • Sold by: Barnes & Noble
  • Format: eBook
  • Pages: 160
  • Sales rank: 1,265,144
  • File size: 2 MB

Meet the Author

Ike Lasater is a cofounder of Words That Work, a consulting and training firm that helps organizations achieve results through better communication and collaboration, and a cofounder of Yoga Journal magazine. He is a former board member for the Center for Nonviolent Communication and for the Association for Dispute Resolution of Northern California. He lives in San Francisco. Julie Stiles completed a Master's degree in Consciousness Studies at John F. Kennedy University. She has a background in education and technology, and currently works as a writer helping professionals articulate and shape their ideas for publication. She also has completed a manuscript on the process of transformation of consciousness. Julie has studied Nonviolent Communication through JFKU as well as with Marshall Rosenberg, Ike Lasater, and John Kinyon.

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Table of Contents

Preface 1

Introduction 3

A Few Notes Before We Begin 5

Reminders 7

Chapter 1 How to Begin: Silent NVC Practices 11

Becoming Aware of Blocking Connection 12

Using Self-Empathy-Recognizing Your Triggers 14

Using Silent Empathy-Understanding Your Co-workers 18

Chapter 2 The Learning Cycle: Celebrating Progress, Mourning Mistakes 23

Celebrating and Mourning in NVC 24

Putting the Learning Cycle Into Daily Practice 28

Chapter 3 Practice: Building Confidence and Competence 33

Practicing Silent Skills 33

Practicing Out Loud Skills 34

Making Agreements to Practice NVC 36

Taking the Time You Need 46

Chapter 4 Powerful Requests: Asking for What You Want 49

Recognizing Typical Patterns in Unclear Requests 49

Getting Clear on Making Clear Requests 50

Helping Others Formulate Clear Requests 63

Chapter 5 Suggestions for Addressing Common Workplace Communication Challenges 65

Recognizing Enemy Images 65

Handling Difficult Conversations 72

Addressing Humor in the Workplace 75

Challenging Prejudice in the Workplace 80

Contributing to Effective Meetings 84

Navigating Power Differentials 88

Responding When Colleagues Complain 89

Giving Feedback and Evaluations 93

Sharing Common Work Areas 99

Mediating Broken Agreements 101

Answering Email 104

Transforming the End of Employment 106

Conclusion 111

Appendices

A Training Wheels Sentence 115

B Feelings List 117

C Feelings Versus Evaluations Masquerading as Feelings 121

D Needs List 126

Index 127

The Four-Part Nonviolent Communication Process 132

Some Basic Feelings and Needs We All Have 133

About Nonviolent Communication 134

About PuddleDancer Press 135

About the Center for Nonviolent Communication 136

Trade Books From PuddleDancer Press 137

About the Author 138

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Sort by: Showing 1 Customer Reviews
  • Posted October 15, 2011

    Some good points

    This book was required reading for a class in my graduate degree program. While the book has many positive and helpful suggestions (self- and silent- empathy are helpful), I found it to be wordy, repetitive, and far too focused on "I" language. One passage, seriously, said that people cannot guarantee us anything, so when you're setting a lunch date, you should phrase it, "Would you be willing to set the intention to go to lunch with me on Wednesday?"
    Again, there are some really positive qualities about this book, but the excessive wordiness gets in the way of making those apparent.

    1 out of 1 people found this review helpful.

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