Work With Me!

Overview

In Work with Me!, author Gini Graham Scott presents her proven conflict resolution model-first outlined in her popular book Resolving Conflict and now in Disagreements, Disputes and All-out War. Here she applies this model to the workplace, guiding readers on how to manage emotions and use logic and intuition to resolve common problems on the job. Written for everyone within an organization-workers, managers, supervisors, human resource directors , and CEOs-this book offers the tools needed for taking charge of ...
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Work With Me!: Resolving Everyday Conflict in Your Organization

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Overview

In Work with Me!, author Gini Graham Scott presents her proven conflict resolution model-first outlined in her popular book Resolving Conflict and now in Disagreements, Disputes and All-out War. Here she applies this model to the workplace, guiding readers on how to manage emotions and use logic and intuition to resolve common problems on the job. Written for everyone within an organization-workers, managers, supervisors, human resource directors , and CEOs-this book offers the tools needed for taking charge of workplace conflicts and developing the skills to:
  • -Conquer emotional barriers to resolving conflicts
  • -Overcome common communication problems
  • -Recognize the organizational and political factors that can create friction
  • -Identify individual interests, needs, and wants that drive conflict situations
  • -Deal with difficult people
  • -Apply a variety of conflict and negotiation styles
  • -Brainstorm ideas to generate resolution alternatives
  • -Visualize optimal outcomes
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Editorial Reviews

Cindy Patuszynski
How do you handle an unresponsive manager, a backstabbing coworker, a complainer, a worrier or anger in the workplace? There isn't a workplace in the world that doesn't encounter some type of conflict at one time or another. Work With Me! is about resolving conflict in an organizational environment by helping readers analyze situations and possible options before coming up with a solution to a workplace issue. It doesn't delude people into thinking that every situation can be fixed and even mentions that sometimes leaving a bad situation alone may be the best option.
A nationally known organizational consultant and seminar leader with more than thirty books, Scott presents in this book a method she's developed from years of experience. The ERI (Emotion Reason Intuition) model is a common sense approach that can be applied to any conflict situation. It deals with two very important contributors to conflict-emotions and miscommunications-and discusses tools for managing emotions and strategies for resolving communication problems.
The book is written in a conversational style with lots of practical examples. It's full of tips and worksheets to actually walk readers through analyzing situations and possible options for action. Scott recognizes that different situations call for different conflict styles that could vary depending on organizational factors and personality differences.
No book on conflict is complete without a chapter on dealing with difficult people, and Scott handles this effectively without too much stereotyping. She presents alternative ways of dealing with "The Naysayer," "The Control Freak" and various other personalities. She also urges readers not to ignore their intuitive feelings regarding situations. The book makes the point that there is no cookie cutter approach to resolving conflict, but that applying reason in a structured way and in a style appropriate to the situation is most effective.
Foreword
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Product Details

  • ISBN-13: 9780595453269
  • Publisher: AuthorHouse
  • Publication date: 7/2/2007
  • Pages: 188
  • Product dimensions: 6.00 (w) x 9.00 (h) x 0.43 (d)

Table of Contents

Charts, Figures, and Worksheets
Preface
Acknowledgments
About the Author
Ch. 1 Preparing to Work with Difficult Situations 1
Pt. 1 Working with Emotion
Ch. 2 Overcoming Emotional Barriers to Conflict Resolution 15
Ch. 3 Clearing Up Communication Problems 31
Pt. 2 Working with Reason
Ch. 4 Analyzing Organizational and Individual Factors 55
Ch. 5 Working with Difficult People 73
Ch. 6 Choosing an Appropriate Conflict Style 97
Ch. 7 Using Negotiation Effectively 121
Pt. 3 Working with Intuition
Ch. 8 Brainstorming 135
Ch. 9 Using Visualization and Self-Talk 147
Resources 155
Index 159
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