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At last — here's the long-awaited, extensively revised and expanded edition of the acclaimed and bestselling book, Workflow Modeling. This thoroughly updated resource provides professionals with clear, current, and concise guidance on creating highly effective workflow systems for their organization. The new edition offers an even clearer methodology, refined techniques, more integrated examples, and up-to-the-minute coverage of recent developments and today's hottest topics. Providing proven techniques for identifying, modeling, and redesigning business processes, and explaining how to implement workflow improvement, this book helps professionals define requirements for systems development or systems acquisition. By showing how to build visual models for illustrating workflow, the book helps practitioners to assess their current business processes and see where process improvement and systems development can take place.
Part I: The Convergence of Process and Systems - Why We Had to Write this Book. A Brief History of Process. The Approach in a Netshell.
Part II: Framing the Process - Just What Are Processes, Anyway? Establish the Process Boundaries. Conducting the Initial Assessment. Considering the Environment.
Part II: Swimlane Diagrams Nut and Bolts Workflow Process Modeling. Managing Detail. Questions and Difficulties.
Part IV: Understanding the As-Is Process - Techniques for Modeling the As-Is Process. Difficulties with As-Is Modeling. Completing the As-Is Assessment.
Part V: The To-Be Process and Transition to System Requirements - Characterizing and Designing the To-Be Process. Data Modeling. Use Case Scenario Analysis.