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Workforce Wake-Up Call: Your Workforce is Changing, Are You?

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We are currently at the beginning of a seismic shift in the workforce. No one has enough foresight to predict exactly how this shift will play out, nor can we fully understand precisely how organizations should better prepare themselves for the challenges ahead. But one thing is certain—few organizations are ready and many are just muddling through. In a knowledge economy, with the largest and fastest growing expense being people, this can be a costly mistake.

Executives, talent...

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Overview

We are currently at the beginning of a seismic shift in the workforce. No one has enough foresight to predict exactly how this shift will play out, nor can we fully understand precisely how organizations should better prepare themselves for the challenges ahead. But one thing is certain—few organizations are ready and many are just muddling through. In a knowledge economy, with the largest and fastest growing expense being people, this can be a costly mistake.

Executives, talent managers, and human resources professionals who want to compete and win will have to face these workforce changes with open eyes and innovative strategies. Drawing from experts across a wide spectrum of disciplines, Workforce Wake-Up Call is an all-in-one guide for business leaders seeking to move into the future of talent management and face these challenges head-on.

This collection of chapters from an all-star list of contributors provides leaders with a holistic picture of the changing workforce and how it will affect talent management. Even better, the book is packed with effective solutions from leading companies. A practical discussion of topics like human capital investment, the competition for scarce talent, using Customer Relationship Management as an employee management system, and the future of leadership development, make this book prescriptive as well as theoretically rigorous.

With the kind of insight you'll find nowhere else, from talent experts and business leaders known for trailblazing and innovation, Workforce Wake-Up Call brings talent management into the twenty-first century and shows managers how to confront and beat the challenges that lay ahead.

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Product Details

  • ISBN-13: 9780471773481
  • Publisher: Wiley
  • Publication date: 7/21/2006
  • Edition number: 1
  • Pages: 352
  • Product dimensions: 9.20 (w) x 6.20 (h) x 1.40 (d)

Meet the Author

Robert P. Gandossy is Global Leader for Hewitt Associates' Talent and Organization Consulting Practice. He is the author of nearly fifty articles and six books on topics including leadership, human resources, and business ethics. He holds a PhD from Yale University.

Elissa Tucker is a senior consultant in the Research Practice at Hewitt Associates. She leads research studies on a wide array of talent management topics and is an expert on workforce trends.

Nidhi Verma is a senior con-sultant in the Talent and Organization Consulting Practice at Hewitt Associates. She specializes in talent management and performance improvement.

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Table of Contents

Preface xi

Acknowledgments xxv

Introduction

Abundance,Asia, and Automation 1
Daniel H. Pink

Part I
Get the Talent Forecast and Workforce Strategy Right 15

Chapter 1
Some Half-Truths about Managing People: A Call for Evidence-Based Management 17
Jeffrey Pfeffer

Chapter 2
Predictable Surprises: The Disasters You Should Have Seen Coming 24
Michael D.Watkins and Max H. Bazerman

Chapter 3
Human Capital Investments for Pareto-Optimal Returns 38
Samir J. Raza and Mark C. Ubelhart

Chapter 4
Using Workforce Analytics to Make Strategic Talent Decisions 49
Matt Schuyler

Part II
Revitalize the Talent Entry Processes 61

Chapter 5
Cutting Through the Fog: Navigating the Messy Wars for Talent 63
Helen Handfield-Jones

Chapter 6
Staffing for the Future: Next Generation Workforce Management 74
Robert P. Gandossy and Tina Kao

Chapter 7
How an Evolving Psychological Contract Is Changing Workforce Flexibility 87
David E. Guest

Chapter 8
Leading the Knowledge Nomad: An Overlooked Segment of the Workforce Explodes the Myth That Worker Mobility Comes at the Expense ofWorker Engagement 95
Todd L. Pittinsky and Margaret J. Shih

Chapter 9
What Happened to the “New Deal” with Employees? 111
Peter Cappelli and Rocio Bonet

Chapter 10
Human Capital Relationship Management: Using Customer Relationship Management to Customize Employee Relationships 132
Caryn Rowe and Elissa Tucker

Chapter 11
Getting the “New” Newcomer Connected and Productive Quickly 144
Rob Cross, Salvatore Parise, and Keith Rollag

Part III
Treat Talent Well 153

Chapter 12
Creating a Virtuous Spiral Organization 155
Edward E. Lawler III

Chapter 13
Managing Workforce Challenges in India’s IT Industry 164
N. R. Narayana Murthy

Chapter 14
Unleashing the Power of a High Performance Workforce 172
Bob Campbell, Betsy Scheffel, and Nidhi Verma

Chapter 15
Out of This World: Doing Things the Semco Way 187
Ricardo Semler

Chapter 16
Diversity’s Next Frontier: Hard-Core Inclusion: The Hard Stuff of a Soft Concept 200
Andrés Tapia

Chapter 17
The Democratic Enterprise 212
Lynda Gratton

Part IV
Embrace New Age Leadership 219

Chapter 18
Building Tomorrow’s Leadership Pipeline 221
Noel M.Tichy and Christopher M. DeRose

Chapter 19
The Future of Work: From “Command and Control” to “Coordinate and Cultivate” 234
Thomas W. Malone

Chapter 20
Women in Business Leadership: What Companies Ought to Do 243
Sheila Wellington

Chapter 21
Leadership in the Internet Age: Managing a Diverse and Dispersed Workforce 248
Patricia Wallace

Chapter 22
Workforce Diversity: A Global HR Topic That Has Arrived 255
Ted Childs

Chapter 23
Organization as Nature Intended: Human Universals and the Employment Experience 263
Nigel Nicholson

Notes 273

About the Contributors 293

Index 317

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