Working Relationships: Using Emotional Intelligence to Enhance Your Effectiveness with Others

Overview

Become a master of emotional intelligence with the revised edition of Working Relationships, a cutting-edge toolkit for learning to manage conflict and developing teamwork. Bob Wall addresses the importance of emotional competencies while adding fresh insight and a new focus on the power emotional intelligence (or EQ) has to influence lives and careers. Through a powerful EQ lens, he reexamines the core competencies needed to handle difficult conversations and build the solid network of professional relationships...

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Overview

Become a master of emotional intelligence with the revised edition of Working Relationships, a cutting-edge toolkit for learning to manage conflict and developing teamwork. Bob Wall addresses the importance of emotional competencies while adding fresh insight and a new focus on the power emotional intelligence (or EQ) has to influence lives and careers. Through a powerful EQ lens, he reexamines the core competencies needed to handle difficult conversations and build the solid network of professional relationships so critical to getting things done in today's complex organizations. Packed with more than 30 worksheets and tools, including seven new exercises on EQ, Working Relationships profiles L'OrÇal, Bell Labs, the U.S. Air Force, and other business leaders to illustrate the compelling results organizations and individuals have achieved by putting EQ to work in the workplace.

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Product Details

  • ISBN-13: 9780891061885
  • Publisher: Nicholas Brealey Publishing
  • Publication date: 2/25/2008
  • Edition description: Revised edition
  • Edition number: 2
  • Pages: 256
  • Sales rank: 519,120
  • Product dimensions: 6.13 (w) x 9.05 (h) x 0.61 (d)

Table of Contents

List of Exercises and Tools     ix
Introduction to the Revised Edition     xi
Preface     xiii
Acknowledgements     xix
About the Author     xxi
Emotional Intelligence and Relationships at Work
Working Together     3
Why Sheer Brainpower Doesn't Guarantee Success     13
The Personal Challenges of Working Relationships
Working with Friends and Colleagues     37
The Challenge of Conflict     55
When Behavior Falls Short of Good Intentions     69
When You Are Your Own Worst Enemy     83
Taking the Mystery out of Team Development
Building Teams and Professionalizing Conflict     103
Participating in Decision Making     123
Developing Influence and Making Things Happen
Emotional Intelligence: Putting It All Together     147
Preparing for Challenging Conversations     153
Managing the Conversation for Raising Issues     175
Work, Life, and Personal Fulfillment
Living Up to Your Aspirations     199
Deepening Your Relationships     209
Notes     225
Index     227
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