Working Through Conflict: Strategies for Relationships, Groups, and Organizations / Edition 7

Working Through Conflict: Strategies for Relationships, Groups, and Organizations / Edition 7

by Joseph Folger, Marshall Scott Poole, Randall K. Stutman
     
 

ISBN-10: 0205078435

ISBN-13: 9780205078431

Pub. Date: 02/17/2012

Publisher: Taylor & Francis

Updated in its 7th edition, Working Through Conflict provides an introduction to conflict and conflict management that is firmly grounded in current theory, research, and practice,
covering the whole range of conflict settings (interpersonal, group, and organizational). Encompassing a broad spectrum of theoretical perspectives, the text includes an

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Overview

Updated in its 7th edition, Working Through Conflict provides an introduction to conflict and conflict management that is firmly grounded in current theory, research, and practice,
covering the whole range of conflict settings (interpersonal, group, and organizational). Encompassing a broad spectrum of theoretical perspectives, the text includes an abundance of real life case studies that illustrate key concepts and help students learn how to apply theory. The book's emphasis on application of concepts makes it highly accessible to students, while expanding their understanding of both conflict theory and practical skills.An introduction to social science research and theory on conflict

Product Details

ISBN-13:
9780205078431
Publisher:
Taylor & Francis
Publication date:
02/17/2012
Pages:
336
Sales rank:
196,646
Product dimensions:
7.30(w) x 9.10(h) x 0.90(d)

Table of Contents

List of Cases

Preface

Introduction

Conflict Defined

Arenas for Conflict

Productive and Destructive Conflict Interaction

Judgments About Conflict Outcomes

Plan of the Book

Summary and Review

Chapter 1 Communication and Conflict

A Model of Effective Conflict Management

Properties of Conflict Interaction

Summary and Review

Conclusion

Chapter 2 The Inner Experience of Conflict

The Psychodynamic Perspective

Emotion and Conflict

Cognition and Conflict

Interaction of Psychodynamics, Emotion, and Social Cognition in Conflict and Review

Conclusion

Chapter 3 Conflict Interaction

Stages of Conflict

Interdependence

Reciprocity and Compensation

Framing Issues in Conflict Interaction

Social Context and the Coordination of Meaning

Social Identity and Intergroup Conflict

Summary and Review

Conclusion

Chapter 4 Conflict Styles and Strategic Conflict Interaction

Origins of Conflict Style

What Is a Conflict Style?

An Expanded View of Conflict Styles

Determining the Styles of Others

Pairings of Conflict Styles

Shifting Styles During Conflict Episodes

Selecting Conflict Styles

Cultural and Gender Influences on Conflict Styles

Styles and Tactics in Practice

Summary and Review

Conclusion

Chapter 5 Power: The Architecture of Conflict

Power and the Emergence of Conflict

A Relational View of Power

Power and Conflict Interaction

The Use of Power in Conflict Tactics

The Balance of Power in Conflict

Working with Power

Summary and Review

Conclusion

Chapter 6 Face-Saving

The Dimensions of Face

Face Loss as It Relates to Face-Saving

A Threat to Flexibility in Conflict Interaction

Conflict Interaction as a Face-Saving Arena

Face-Saving Frames in Conflict Interaction

Face Saving in Other Cultures

Face-Giving Strategies

Working With Face-Saving Issues

Summary and Review

Conclusion

Chapter 7 Climate and Conflict Interaction

Climate and Conflict

Summary and Review

Conclusion

Chapter 8 Managing Conflict

Review of the Normative Model for Conflict Management

Navigating Differentiation

A Procedure for Managing Conflicts

Addressing Severe Challenges to Conflict Integration

Dispute Systems: Managing Conflict within Organizations

Summary and Review

Conclusion

Chapter 9 Third-Party Intervention

Property 1: Conflict Interaction Is Constituted and Sustained by Moves and Countermoves During Interaction

Property 2: Patterns of Behavior in Conflict Tend to Perpetuate Themselves

Property 3: Conflict Interaction Is Influenced by and in Turn Affects Relationships

Property 4: Conflict Interaction Is Influenced by the Context in Which It Occurs

Summary and Review

Conclusion

References

Index

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