Working Through Conflict: Strategies for Relationships, Groups, and Organizations / Edition 7

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Updated in its 7th edition, Working Through Conflict provides an introduction to conflict and conflict management that is firmly grounded in current theory, research, and practice, covering the whole range of conflict settings (interpersonal, group, and organizational). Encompassing a broad spectrum of theoretical perspectives, the text includes an abundance of real life case studies that illustrate key concepts and help students learn how to apply theory. The book's emphasis on application of concepts makes it highly accessible to students, while expanding their understanding of both conflict theory and practical skills.An introduction to social science research and theory on conflict

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Editorial Reviews

A primary textbook for a course in conflict and conflict management, or a supplement in courses that devote substantial attention to conflict or third-part work. The many case studies range from intimate relationships through small and large organizations of different kinds. No dates are noted for previous editions, but the fourth takes account of the recently increasing interest in conflict as a communication-based phenomenon. Annotation c. Book News, Inc., Portland, OR (
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Product Details

  • ISBN-13: 9780205078431
  • Publisher: Taylor & Francis
  • Publication date: 2/17/2012
  • Edition number: 7
  • Pages: 336
  • Sales rank: 108,267
  • Product dimensions: 7.30 (w) x 9.10 (h) x 0.90 (d)

Meet the Author

Joseph P. Folger, Temple University

Marshall Scott Poole, University of Illinois, Urbana-Champaign

Randall K. Stutman, CRA, Inc.

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Table of Contents

List of Cases



Conflict Defined

Arenas for Conflict

Productive and Destructive Conflict Interaction

Judgments About Conflict Outcomes

Plan of the Book

Summary and Review

Chapter 1 Communication and Conflict

A Model of Effective Conflict Management

Properties of Conflict Interaction

Summary and Review


Chapter 2 The Inner Experience of Conflict

The Psychodynamic Perspective

Emotion and Conflict

Cognition and Conflict

Interaction of Psychodynamics, Emotion, and Social Cognition in Conflict and Review


Chapter 3 Conflict Interaction

Stages of Conflict


Reciprocity and Compensation

Framing Issues in Conflict Interaction

Social Context and the Coordination of Meaning

Social Identity and Intergroup Conflict

Summary and Review


Chapter 4 Conflict Styles and Strategic Conflict Interaction

Origins of Conflict Style

What Is a Conflict Style?

An Expanded View of Conflict Styles

Determining the Styles of Others

Pairings of Conflict Styles

Shifting Styles During Conflict Episodes

Selecting Conflict Styles

Cultural and Gender Influences on Conflict Styles

Styles and Tactics in Practice

Summary and Review


Chapter 5 Power: The Architecture of Conflict

Power and the Emergence of Conflict

A Relational View of Power

Power and Conflict Interaction

The Use of Power in Conflict Tactics

The Balance of Power in Conflict

Working with Power

Summary and Review


Chapter 6 Face-Saving

The Dimensions of Face

Face Loss as It Relates to Face-Saving

A Threat to Flexibility in Conflict Interaction

Conflict Interaction as a Face-Saving Arena

Face-Saving Frames in Conflict Interaction

Face Saving in Other Cultures

Face-Giving Strategies

Working With Face-Saving Issues

Summary and Review


Chapter 7 Climate and Conflict Interaction

Climate and Conflict

Summary and Review


Chapter 8 Managing Conflict

Review of the Normative Model for Conflict Management

Navigating Differentiation

A Procedure for Managing Conflicts

Addressing Severe Challenges to Conflict Integration

Dispute Systems: Managing Conflict within Organizations

Summary and Review


Chapter 9 Third-Party Intervention

Property 1: Conflict Interaction Is Constituted and Sustained by Moves and Countermoves During Interaction

Property 2: Patterns of Behavior in Conflict Tend to Perpetuate Themselves

Property 3: Conflict Interaction Is Influenced by and in Turn Affects Relationships

Property 4: Conflict Interaction Is Influenced by the Context in Which It Occurs

Summary and Review




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