Working Through Conflict: Strategies for Relationships, Groups, and Organizations / Edition 7

Paperback (Print)
Rent
Rent from BN.com
$34.84
(Save 75%)
Est. Return Date: 08/01/2015
Buy Used
Buy Used from BN.com
$88.16
(Save 37%)
Item is in good condition but packaging may have signs of shelf wear/aging or torn packaging.
Condition: Used – Good details
Used and New from Other Sellers
Used and New from Other Sellers
from $93.36
Usually ships in 1-2 business days
(Save 33%)
Other sellers (Paperback)
  • All (16) from $93.36   
  • New (3) from $128.07   
  • Used (13) from $93.36   

Overview

Updated in its 7th edition, Working Through Conflict provides an introduction to conflict and conflict management that is firmly grounded in current theory, research, and practice, covering the whole range of conflict settings (interpersonal, group, and organizational). Encompassing a broad spectrum of theoretical perspectives, the text includes an abundance of real life case studies that illustrate key concepts and help students learn how to apply theory. The book's emphasis on application of concepts makes it highly accessible to students, while expanding their understanding of both conflict theory and practical skills.An introduction to social science research and theory on conflict

Read More Show Less

Editorial Reviews

Booknews
A primary textbook for a course in conflict and conflict management, or a supplement in courses that devote substantial attention to conflict or third-part work. The many case studies range from intimate relationships through small and large organizations of different kinds. No dates are noted for previous editions, but the fourth takes account of the recently increasing interest in conflict as a communication-based phenomenon. Annotation c. Book News, Inc., Portland, OR (booknews.com)
Read More Show Less

Product Details

  • ISBN-13: 9780205078431
  • Publisher: Taylor & Francis
  • Publication date: 2/17/2012
  • Edition number: 7
  • Pages: 336
  • Sales rank: 108,267
  • Product dimensions: 7.30 (w) x 9.10 (h) x 0.90 (d)

Meet the Author

Joseph P. Folger, Temple University

Marshall Scott Poole, University of Illinois, Urbana-Champaign

Randall K. Stutman, CRA, Inc.

Read More Show Less

Table of Contents

List of Cases

Preface

Introduction

Conflict Defined

Arenas for Conflict

Productive and Destructive Conflict Interaction

Judgments About Conflict Outcomes

Plan of the Book

Summary and Review

Chapter 1 Communication and Conflict

A Model of Effective Conflict Management

Properties of Conflict Interaction

Summary and Review

Conclusion

Chapter 2 The Inner Experience of Conflict

The Psychodynamic Perspective

Emotion and Conflict

Cognition and Conflict

Interaction of Psychodynamics, Emotion, and Social Cognition in Conflict and Review

Conclusion

Chapter 3 Conflict Interaction

Stages of Conflict

Interdependence

Reciprocity and Compensation

Framing Issues in Conflict Interaction

Social Context and the Coordination of Meaning

Social Identity and Intergroup Conflict

Summary and Review

Conclusion

Chapter 4 Conflict Styles and Strategic Conflict Interaction

Origins of Conflict Style

What Is a Conflict Style?

An Expanded View of Conflict Styles

Determining the Styles of Others

Pairings of Conflict Styles

Shifting Styles During Conflict Episodes

Selecting Conflict Styles

Cultural and Gender Influences on Conflict Styles

Styles and Tactics in Practice

Summary and Review

Conclusion

Chapter 5 Power: The Architecture of Conflict

Power and the Emergence of Conflict

A Relational View of Power

Power and Conflict Interaction

The Use of Power in Conflict Tactics

The Balance of Power in Conflict

Working with Power

Summary and Review

Conclusion

Chapter 6 Face-Saving

The Dimensions of Face

Face Loss as It Relates to Face-Saving

A Threat to Flexibility in Conflict Interaction

Conflict Interaction as a Face-Saving Arena

Face-Saving Frames in Conflict Interaction

Face Saving in Other Cultures

Face-Giving Strategies

Working With Face-Saving Issues

Summary and Review

Conclusion

Chapter 7 Climate and Conflict Interaction

Climate and Conflict

Summary and Review

Conclusion

Chapter 8 Managing Conflict

Review of the Normative Model for Conflict Management

Navigating Differentiation

A Procedure for Managing Conflicts

Addressing Severe Challenges to Conflict Integration

Dispute Systems: Managing Conflict within Organizations

Summary and Review

Conclusion

Chapter 9 Third-Party Intervention

Property 1: Conflict Interaction Is Constituted and Sustained by Moves and Countermoves During Interaction

Property 2: Patterns of Behavior in Conflict Tend to Perpetuate Themselves

Property 3: Conflict Interaction Is Influenced by and in Turn Affects Relationships

Property 4: Conflict Interaction Is Influenced by the Context in Which It Occurs

Summary and Review

Conclusion

References

Index

Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)