Working Through Conflict: Strategies for Relationships, Groups, and Organizations / Edition 7

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0205078435 Premium Publisher Direct Books are Like New or Brand New books direct from the publisher sometimes at a discount. Multiple copies are usually available. These books ... are not available for expedited shipping and may take up to 14 business days to receive. Read more Show Less

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Updated in its 7th edition, Working Through Conflict provides an introduction to conflict and conflict management that is firmly grounded in current theory, research, and practice, covering the whole range of conflict settings (interpersonal, group, and organizational). Encompassing a broad spectrum of theoretical perspectives, the text includes an abundance of real life case studies that illustrate key concepts and help students learn how to apply theory. The book’s emphasis on application of concepts makes it highly accessible to students, while expanding their understanding of both conflict theory and practical skills.

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Editorial Reviews

A primary textbook for a course in conflict and conflict management, or a supplement in courses that devote substantial attention to conflict or third-part work. The many case studies range from intimate relationships through small and large organizations of different kinds. No dates are noted for previous editions, but the fourth takes account of the recently increasing interest in conflict as a communication-based phenomenon. Annotation c. Book News, Inc., Portland, OR (
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Product Details

  • ISBN-13: 9780205078431
  • Publisher: Pearson
  • Publication date: 2/17/2012
  • Edition number: 7
  • Pages: 336
  • Product dimensions: 7.30 (w) x 9.10 (h) x 0.90 (d)

Table of Contents

List of Cases



I.1 Conflict Defined

I.2 Arenas for Conflict

I.3 Productive and Destructive Conflict Interaction

I.4 Judgments About Conflict Outcomes

I.5 Plan of the Book

I.6 Summary and Review

1 Communication and Conflict

1.1 A Model of Effective Conflict Management

1.2 Properties of Conflict Interaction

1.3 Summary and Review

1.4 Conclusion

2 The Inner Experience of Conflict

2.1 The Psychodynamic Perspective

2.2 Emotion and Conflict

2.3 Social Cognition and Conflict

2.4 The Interaction of Psychodynamics, Emotion, and Social Cognition in Conflict

2.5 Summary and Review

2.6 Conclusion

3 Conflict Interaction

3.1 Stages of Conflict

3.2 Interdependence

3.3 Reciprocity and Compensation

3.4 Framing Issues in Conflict Interaction

3.5 Social Context and the Coordination of Meaning

3.6 Social Identity and Intergroup Conflict

3.7 Summary and Review

3.8 Conclusion

4 Conflict Styles and Strategic Conflict Interaction

4.1 Origins of Conflict Style

4.2 What Is a Conflict Style?

4.3 An Expanded View of Conflict Styles

4.4 Determining the Styles of Others

4.5 Pairings of Conflict Styles

4.6 Shifting Styles During Conflict Episodes

4.7 Selecting Conflict Styles

4.8 Cultural and Gender Influences on Conflict Styles

4.9 Styles and Tactics in Practice

4.10 Summary and Review

4.11 Conclusion

5 Power: The Architecture of Conflict

5.1 Power and the Emergence of Conflict

5.2 A Relational View of Power

5.3 Power and Conflict Interaction

5.4 The Use of Power in Conflict Tactics

5.5 The Balance of Power in Conflict

5.6 Working with Power

5.7 Summary and Review

5.8 Conclusion

6 Face-Saving

6.1 The Dimensions of Face

6.2 Face Loss as It Relates to Face-Saving

6.3 A Threat to Flexibility in Conflict Interaction

6.4 Conflict Interaction as a Face-Saving Arena

6.5 Face-Saving Frames in Conflict Interaction

6.6 Face Saving in Other Cultures

6.7 Face-Giving Strategies

6.8 Working With Face-Saving Issues

6.9 Summary and Review

6.10 Conclusion

7 Climate and Conflict Interaction

7.1 Climate and Conflict

7.2 Summary and Review

7.3 Conclusion

8 Managing Conflict

8.1 Review of the Normative Model for Conflict Management

8.2 Navigating Differentiation

8.3 A Procedure for Managing Conflicts

8.4 Addressing Severe Challenges to Conflict Integration

8.5 Dispute Systems: Managing Conflict within Organizations

8.6 Summary and Review

8.7 Conclusion

9 Third-Party Intervention

9.1 Property 1: Conflict Interaction Is Constituted and Sustained by Moves and Countermoves During Interaction

9.2 Property 2: Patterns of Behavior in Conflict Tend to Perpetuate Themselves

9.3 Property 3: Conflict Interaction Is Influenced by and in Turn Affects Relationships

9.4 Property 4: Conflict Interaction Is Influenced by the Context in Which It Occurs

9.5 Summary and Review

9.6 Conclusion



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