Working Through Conflict: Strategies for Relationships, Groups, and Organizations / Edition 3

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Overview

Covering the whole range of conflict settings-interpersonal, group, and organizational-Working Through Conflict provides an introduction to conflict and its management that is firmly grounded in current theory, research, and practice. Encompassing a broad spectrum of theoretical perspectives, the text includes an abundance of real-life case studies that illustrate concepts and help you learn how to apply theory. The sixth edition of this engaging and comprehensive text has been thoroughly revised and updated to be even more accessible.
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Editorial Reviews

Booknews
A primary textbook for a course in conflict and conflict management, or a supplement in courses that devote substantial attention to conflict or third-part work. The many case studies range from intimate relationships through small and large organizations of different kinds. No dates are noted for previous editions, but the fourth takes account of the recently increasing interest in conflict as a communication-based phenomenon. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9780673997661
  • Publisher: Addison-Wesley Educational Publishers, Inc.
  • Publication date: 9/28/1996
  • Edition description: Older Edition
  • Edition number: 3
  • Pages: 270
  • Product dimensions: 7.37 (w) x 9.20 (h) x 0.69 (d)

Table of Contents

List of Cases

Introduction 1

1 Communication and Conflict 13

2 The Inner Experience of Conflict 38

3 Conflict Interaction 73

4 Conflict Styles and Strategic Conflict Interaction 104

5 Power: The Architecture of Conflict 136

6 Face-Saving 174

7 The Context of Conflict Interaction 203

8 Managing Conflict 234

9 Third-Party Intervention 254

References 288

Index 305

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