Working with Cultural Differences: Dealing Effectively with Diversity in the Workplace
  • Working with Cultural Differences: Dealing Effectively with Diversity in the Workplace
  • Working with Cultural Differences: Dealing Effectively with Diversity in the Workplace

Working with Cultural Differences: Dealing Effectively with Diversity in the Workplace

by Richard Brislin
     
 

Given the internationalization of business, and the increasing need to work effectively with culturally diverse people in one's own country, people are facing new and more common challenges in developing workplace relationships. The challenges include communicating across differences in the use of silence and indirectness, dealing with negative exchanges, or

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Overview

Given the internationalization of business, and the increasing need to work effectively with culturally diverse people in one's own country, people are facing new and more common challenges in developing workplace relationships. The challenges include communicating across differences in the use of silence and indirectness, dealing with negative exchanges, or neutral exchanges that one party perceives as negative, making decisions, working through criticisms and disagreements, and interpreting changing workplace dynamics. In this book, Distinguished Professor Richard Brislin shows us that helpful guidelines for everyday intercultural interactions are clear in information that has been gathered across the fields of cross-cultural psychology, organizational behavior and intercultural communication. A psychologist and a professor of management, Brislin uses actual examples he calls critical incidents to illustrate the basic psychological processes that play a part in effective, and ineffective, intercultural relationships across workplaces. The differences they face include individual and collective cultural background, the relative emphasis placed on the importance of status and power, behaviors relative to a culture's social norms, and gender expectations of males and females in the workplace.

Insights explained here allow readers understand how they can benefit from, rather than be frustrated by, intercultural experiences, and how to better develop such relations. Short stories throughout the text demonstrate how actual people in business recognized and dealt with intercultural issues, at home and abroad.

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Product Details

ISBN-13:
9780313352829
Publisher:
ABC-CLIO, Incorporated
Publication date:
06/30/2008
Series:
International Contributions in Psychology Series
Edition description:
New Edition
Pages:
200
Sales rank:
1,141,835
Product dimensions:
6.20(w) x 9.40(h) x 1.00(d)

Related Subjects

Table of Contents

1 Introduction: Increasing Intercultural Interactions 1

2 Adjusting to Other Cultures 9

3 Individualism and Collectivism 21

4 Communication: Interpreting Silence, Quiet, and Indirectness 33

5 Communication: Interpreting Directness and Potentially Negative Exchanges 45

6 Dealing with Criticisms and Disagreements 57

7 Decision Making 67

8 Interactions among Males and Females 81

9 Status and Power 93

10 The Number and Importance of Social Norms 107

11 Workplace Dynamics 121

12 Developing Interpersonal Relationships 133

13 Basic Psychological Processes at Work during Intercultural Interactions 145

14 Some Final Pieces of Advice and Some Concluding Perspectives 159

References 171

Index 179

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