Working With Difficult People

Working With Difficult People

5.0 2
by Muriel Solomon
     
 

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Everyone's work day is filled with them—people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This top communications consultant details specific techniques for handling all of them. Easy-to-follow scenarios for every situation are featured in this handy guide.

Overview

Everyone's work day is filled with them—people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This top communications consultant details specific techniques for handling all of them. Easy-to-follow scenarios for every situation are featured in this handy guide.

Product Details

ISBN-13:
9780735202917
Publisher:
Penguin Publishing Group
Publication date:
02/26/2002
Edition description:
Revised
Pages:
336
Sales rank:
355,283
Product dimensions:
6.00(w) x 9.00(h) x 0.90(d)
Age Range:
18 Years

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Working with Difficult People 5 out of 5 based on 0 ratings. 2 reviews.
Guest More than 1 year ago
I have used this book and referenced it to many colleagues over the years. This book provides a unique perspecitve on common workplace issues. It helps you understand the personality type depending on your 'or their' level within the organization. Very helpful --- especially for new managers.
Guest More than 1 year ago
The organization of separating each trait by boss, peer, and subordinates made the book easy to use and refer back to. Clear descriptions and explanations were given. Realistic approaches were given with additional helpful tips. This was very helpful in my first 'real' job where I had a very difficult boss and one difficult peer.