Workplace Communications: The Basics / Edition 6

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Workplace Communications is the first brief, less theory-intensive text that focuses on the fundamentals of workplace communication specifically intended for applied writing courses in community colleges and similar settings.

0133978486 / 9780133978483 Workplace Communications: The Basics with NEW MyWritingLab -- Access Card Package

Package consists of:

0205870147 / 9780205870141 MyWritingLab with Pearson eText -- Valuepack Access Card

0321916786 / 9780321916785 Workplace Communications: The Basics

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Editorial Reviews

This textbook was created for courses in technical and/or business writing and is intended for students at vocational schools or those with lower-level reading skills. In addition to correspondence, short and long reports (rather than a research paper), and the job application process, chapters cover oral presentations, visual aids, page layout, and how to write clear summaries, instructions, and process/procedure descriptions. Annotation c. by Book News, Inc., Portland, Or.
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Product Details

  • ISBN-13: 9780321916785
  • Publisher: Longman
  • Publication date: 7/1/2013
  • Edition description: New Edition
  • Edition number: 6
  • Pages: 302
  • Sales rank: 451,207
  • Product dimensions: 7.40 (w) x 9.00 (h) x 0.60 (d)

Meet the Author

George J. Searles is a Professor of Arts & Humanities at Mohawk Valley Community College, specializing in journalism, business/technical writing, contemporary poetry, and Latin. He has also taught at Green Haven State Prison, Binghamton University (where he earned his Ph.D.), New York Institute of Technology, St. Elizabeth’s College of Nursing, Utica College of Syracuse University, and SUNY College of Technology, and on the graduate level for New School University. Currently he is an adjunct instructor of creative writing at Pratt Institute’s upstate campus at the Munson-Williams-Proctor Arts Institute in Utica. He has served on the governing boards of both the Modern Language Association and the North East Modern Language Association, presenting scholarly papers at the annual conventions of those and other such professional organizations. In addition, he has served as a communications consultant to many corporate clients and social services agencies, as well as the National Endowment for the Humanities and the National Science Foundation. Along with numerous articles, reviews, and poems in a broad range of popular and academic periodicals, he has published three volumes of literary criticism from university presses and five editions of Workplace Communications: The Basics, a Pearson textbook used on over 200 campuses here and abroad. The recipient of two SUNY Chancellor’s medals for excellence, he was named the Carnegie Foundation’s “New York State Professor of the Year” in 2002, and the New York State United Teachers’ “Higher Education Member of the Year” in 2003.
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Table of Contents



Chapter 1 The Keys to Successful Communication: Purpose, Audience, and Tone





Chapter 2 Workplace Correspondence

Memos and E-mails

Business Letters

Checklist: Evaluating a Memo or E-mail

Checklist: Evaluating a Business Letter


Chapter 3 Effective Visuals: Tables, Graphs, Charts, and Illustrations

Principles of Effective Visuals



Line Graphs

Bar Graphs



Organizational Charts

Gantt Charts

Circle Charts





Checklist: Evaluating a Visual


Chapter 4 Short Reports: Page Design, Formats, and Types

Page Design

Report Formats: Memo, Letter, and Booklet

Types of Reports

Incident Report

Progress Report

Recommendation Report

Travel Report


Checklist: Evaluating a Memo Report

Chapter 5 Summaries

Types of Summaries: Descriptive, Informative, and Evaluative

Summarizing Print Sources

Summarizing Nonprint Sources

Checklist:Evaluating a Summary


Chapter 6 Fliers, Brochures, and Newsletters


Checklist: Evaluating a Flier


Checklist: Evaluating a Brochure


Checklist: Evaluating a Newsletter


Chapter 7 Instructions and Procedure Descriptions


Procedure Description

Avoiding Liability

Checklist: Evaluating Instructions and Procedure Descriptions


Chapter 8 Job Application Process: Letter, Résumé, Interview, and Follow-Up

Application Letter


Traditional Résumé

Scannable Résumé



Checklist: Evaluating an Application Letter, Résumé, and Follow-Up


Chapter 9 Oral Presentations: Preparation and Delivery





Introductions and Conclusions

Vocal Factors

Physical Factors

Eye Contact

Presentation Aids

Checklist: Evaluating a Public Speaker



Chapter 10 Proposals

Solicited Proposals

Unsolicited Proposals

Internal and External Proposals

Formats of Proposals

Objectives of Proposals

Checklist: Evaluating a Proposal


Chapter 11 Long Reports: Format, Collaboration, and Documentation


Transmittal Document

Title Page


Table of Contents

List of Illustrations








Parenthetical Citations

Checklist: Evaluating a Long Report


Appendix A: Ten Strategies to Improve Your Style

Appendix B: Review of Mechanics: Spelling, Punctuation, and Grammar


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