Workplace Studies: Recovering Work Practice and Informing System Design / Edition 1

Workplace Studies: Recovering Work Practice and Informing System Design / Edition 1

by Paul Luff
     
 

ISBN-10: 0521598214

ISBN-13: 9780521598217

Pub. Date: 12/28/2011

Publisher: Cambridge University Press

This new book brings together key researchers in Europe and the US to discuss critical issues in the study of the workplace and to outline recent developments in the field. The collection is divided into two parts: part one contains a number of detailed case studies that not only provide an insight into the issues central to workplace studies but also some of the…  See more details below

Overview

This new book brings together key researchers in Europe and the US to discuss critical issues in the study of the workplace and to outline recent developments in the field. The collection is divided into two parts: part one contains a number of detailed case studies that not only provide an insight into the issues central to workplace studies but also some of the problems involved in carrying out such research. Part two focuses on the interrelationship between workplace studies and the design of new technologies. This book will provide a valuable, multidisciplinary synthesis of the key issues and theoretical developments in workplace studies and a guide to the implications of such research for new technology design and the workplace.

Product Details

ISBN-13:
9780521598217
Publisher:
Cambridge University Press
Publication date:
12/28/2011
Edition description:
New Edition
Pages:
300
Product dimensions:
5.98(w) x 8.98(h) x 0.67(d)

Table of Contents

List of contributors
List of figures
Preface
1Introduction1
2Making a case: 'knowledge' and 'routine' work in document production29
3Design by problem-solving46
4Analysing cooperative work in an urban traffic control room for the design of a coordination support system68
5Expert systems in (inter)action: diagnosing document machine problems over the telephone92
6The critical role of workplace studies in CSCW141
7From individual action to collective activity and back: developmental work research as an interventionist methodology150
8Analysing work practice and the potential role of new technology at the International Monetary Fund: some remarks on the role of ethnomethodology169
9Ethnography, communication and support for design187
10Where the rubber hits the road: notes on the deployment problem in workplace studies215
11Situating workplace studies within the human-computer interaction field230
12Analysing the workplace and user requirements: challenges for the development of methods for requirements engineering242
13Supporting interdisciplinary design: towards pattern languages for workplaces252
Bibliography262
Index281

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