Workplace Studies: Recovering Work Practice and Informing System Design / Edition 1

Workplace Studies: Recovering Work Practice and Informing System Design / Edition 1

by Paul Luff
     
 

ISBN-10: 0521598214

ISBN-13: 9780521598217

Pub. Date: 12/28/2011

Publisher: Cambridge University Press

This important new book brings together key researchers in Europe and the United States to discuss critical issues in the study of the workplace and to outline recent developments in the field. The collection is divided into two parts. Part I contains a number of detailed case studies that not only provide an insight into the issues central to workplace studies but

…  See more details below

Overview

This important new book brings together key researchers in Europe and the United States to discuss critical issues in the study of the workplace and to outline recent developments in the field. The collection is divided into two parts. Part I contains a number of detailed case studies that not only provide an insight into the issues central to workplace studies but also some of the problems involved in carrying out such research. Part II focuses on the interrelationship between workplace studies and the design of new technologies.

Product Details

ISBN-13:
9780521598217
Publisher:
Cambridge University Press
Publication date:
12/28/2011
Edition description:
New Edition
Pages:
300
Product dimensions:
5.98(w) x 8.98(h) x 0.67(d)

Table of Contents

1. Introduction Paul Luff, Jon Hindmarsh and Christian Heath; Part I. Exploring the Workplace: 2. Making a case Lucy Suchman; 3. Design by problem solving Graham Button and Wes Sharrock; 4. Analysing cooperative work in an urban traffic control room for the design of a coordination support system Jacques Theureau and Genevieve Fillippi; 5. Expert systems in (inter)action: diagnosing document machine problems over the telephone Jack Whalen and Eric Vinkhuyzen; 6. The critical role of workplace studies in CSCW Kjeld Schmidt; 7. From individual action to collective activity and back Yrjo Engestrom; Part II. The interface between research and design. 8. Analysing work practice and the potential role of new technology at the International Monetary Fund Richard H. R. Harper; 9. Ethnography, communication and support for design John Hughes, Jon O'Brien, Tom Rodden and Mark Rouncefield; 10. Where the rubber hits the road Bob Anderson; 11. Situating workplace studies within the human- computer interaction field Liam J. Bannon; 12. Analysing the workplace and user requirements Marina Jirotka and Lincoln Wallen; 13. Supporting interdisciplinary design Thomas Erikson.

Read More

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >