Workplace Studies: Recovering Work Practice and Informing System Design

by Paul Luff (Editor), Jon Hindmarsh (Editor), Christian Heath (Editor)

Overview

This important new book brings together key researchers in Europe and the United States to discuss critical issues in the study of the workplace and to outline recent developments in the field. The collection is divided into two parts. Part I contains a number of detailed case studies that not only provide an insight into the issues central to workplace studies but also some of the problems involved in carrying out such research. Part II focuses on the interrelationship between workplace studies and the design of new technologies.

Product Details

ISBN-13:	9780521591867
Publisher:	Cambridge University Press
Publication date:	08/28/2000
Pages:	300
Product dimensions:	6.30(w) x 9.25(h) x 0.98(d)

Table of Contents

1. Introduction Paul Luff, Jon Hindmarsh and Christian Heath; Part I. Exploring the Workplace: 2. Making a case Lucy Suchman; 3. Design by problem solving Graham Button and Wes Sharrock; 4. Analysing cooperative work in an urban traffic control room for the design of a coordination support system Jacques Theureau and Genevieve Fillippi; 5. Expert systems in (inter)action: diagnosing document machine problems over the telephone Jack Whalen and Eric Vinkhuyzen; 6. The critical role of workplace studies in CSCW Kjeld Schmidt; 7. From individual action to collective activity and back Yrjo Engestrom; Part II. The interface between research and design. 8. Analysing work practice and the potential role of new technology at the International Monetary Fund Richard H. R. Harper; 9. Ethnography, communication and support for design John Hughes, Jon O'Brien, Tom Rodden and Mark Rouncefield; 10. Where the rubber hits the road Bob Anderson; 11. Situating workplace studies within the human- computer interaction field Liam J. Bannon; 12. Analysing the workplace and user requirements Marina Jirotka and Lincoln Wallen; 13. Supporting interdisciplinary design Thomas Erikson.

Editorial Reviews

'I enjoyed the book and recommend it for those interested in workplace studies and the role of workplace studies in the design of technologies to support teams and collaborative work.' Computer Supported Cooperative Work

From the Publisher