Workplace Wars and How to End Them: Turning Personal Conflicts into Productive Teamwork

Overview

"Sometimes, it IS personal. This book is for anybody who is affected by or involved in personal vendettas, animosities, or grudges that can make a workplace environment pure hell. For these situations, where people work together daily and depend on each other but don't get along, ordinary conflict resolution isn't enough. The problem needs to be unearthed at its root level and cured.

This book shows exactly how to do that. Filled with many insightful scenarios and examples, the book explains how to:

• analyze the...

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Overview

"Sometimes, it IS personal. This book is for anybody who is affected by or involved in personal vendettas, animosities, or grudges that can make a workplace environment pure hell. For these situations, where people work together daily and depend on each other but don't get along, ordinary conflict resolution isn't enough. The problem needs to be unearthed at its root level and cured.

This book shows exactly how to do that. Filled with many insightful scenarios and examples, the book explains how to:

• analyze the dispute and solve the real problem

• educate those involved about the ""internal blinders"" that distort others' actions, words, and gestures

• encourage honesty and toleration of differences

• use conflict as an opportunity for growth

• make a conflict-solving system part of the company culture"

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Editorial Reviews

Library Journal
Kaye, a developmental pychologist turned organizational consultant, has applied a problem-centered, family-therapy approach to conflict resolution. Kaye stresses that conflict, when dealt with openly and appropriately, represents an ideal opportunity for personal and organizational growth. The reader will encounter no rope climbing, fence scaling, or psychodrama exercises. Instead, Kaye presents a five-step method for handling the inevitable conflict that arises in work situations. Although written in a conversational fashion, this book demands a certain degree of psychological sophistication and as such will be of particular interest to seasoned consultants, mediators, human resource personnel, and psychologists. A valuable addition to organizational conflict-resolution literature; recommended for business collections.-Alan Farber, Northern Illinois Univ., DeKalb
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Product Details

  • ISBN-13: 9780814402153
  • Publisher: AMACOM Books
  • Publication date: 6/2/1994
  • Pages: 176
  • Product dimensions: 6.38 (w) x 9.37 (h) x 0.77 (d)

Meet the Author

KENNETH KAYE (Chicago, IL) is an award-winning conflict resolution expert whose clients include corporate work teams, business partners, and family firms. He is a trained developmental psychologist and author of Family Rules.

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Table of Contents

Acknowledgments
1 "There They Go Again" 1
2 Plan A: Look for Shared Goals and Win/Win Solutions 21
3 Plan B: Clarify, Sort, and Value Differences 45
4 Plan C: Gain Commitment to Change 75
5 Plan D: Analyze the Recurring Cycle 89
6 Plan E: Unilaterally Demonstrate Change 111
7 Now We Are a Conflict-Resolving System 119
8 Summary: The System Applied 133
Appendix: Active Listening 147
Index 157
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