World-Class Customer Service: 7 Steps to Service They'll Remember: You Make a Difference!

World-Class Customer Service: 7 Steps to Service They'll Remember: You Make a Difference!

by James Ball, Jennifer Kuchta
     
 

Short and simple, this little gem provides 7 Steps to Service They'll Remember. Chock full of Dos and Don'ts, tips, quotes, and stories to anchor each of the 7 steps. Includes a Customer Bill of Rights and an easy implementation plan so you can begin improving service immediately!See more details below

Overview

Short and simple, this little gem provides 7 Steps to Service They'll Remember. Chock full of Dos and Don'ts, tips, quotes, and stories to anchor each of the 7 steps. Includes a Customer Bill of Rights and an easy implementation plan so you can begin improving service immediately!

Product Details

ISBN-13:
9781887570107
Publisher:
Goals Institute, Incorporated, The
Publication date:
01/01/2008
Pages:
72
Product dimensions:
5.00(w) x 7.10(h) x 0.30(d)
Age Range:
16 Years

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