World Class IT: Why Businesses Succeed When IT Triumphs / Edition 1
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World Class IT: Why Businesses Succeed When IT Triumphs / Edition 1

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by Peter A. High
     
 

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ISBN-10: 0470450185

ISBN-13: 9780470450185

Pub. Date: 12/09/2009

Publisher: Wiley

World Class IT

Why Businesses Succeed When IT Triumphs

Peter A. High

Foreword by John Boushy, former CIO of Harrah's Entertainment and former CEO of Ameristar Casinos

Praise for World Class IT

"Technology and business leaders alike must understand how to use IT to their advantage. Today, all businesses are technology companies powered by people; it is

Overview

World Class IT

Why Businesses Succeed When IT Triumphs

Peter A. High

Foreword by John Boushy, former CIO of Harrah's Entertainment and former CEO of Ameristar Casinos

Praise for World Class IT

"Technology and business leaders alike must understand how to use IT to their advantage. Today, all businesses are technology companies powered by people; it is simply a question of degree. Failure to understand this and to harness technology to a company's advantage will result in one's company being a follower in an industry as opposed to a shaper of it. In World Class IT, Peter High distills the key principles for business and IT leaders to follow to ensure that your company is a leader rather than a laggard."
—Robert Willett, CEO, Best Buy International

"World Class IT taps the experience and advice of the world's greatest thinkers in corporate technology and marries it with a simple, yet powerful working framework. Peter's access to the best-of-the-best CIOs and his ability to boil their learnings down to the essentials is invaluable."
—Gregor Bailar, former chief information officer, Capital One, and former chief information officer, NASDAQ

"Peter High has made a valuable, highly practical, and rigorous contribution to principles-based IT resource management. Peter has observed accomplished CIOs transforming IT management in their organizations from narrow 'spectator support' for their senior management teams to a 'participative sport' resulting in a strategic IT asset. This is an important read for CIOs and their IT management teams."
—Richard Nolan, the Philip M. Condit Endowed Chair in Business Administration at the University of Washington, Foster School of Business, and the William Barclay Harding Professor of Business Administration at the Harvard Business School (emeritus)

"Peter High has uncovered and illuminated important principles that are relevant to any IT executive. We find that many of our most successful IT strategies are reflected in his framework, and I certainly learned from his research, as well."
—Randy Spratt, executive vice president, chief information officer, and chief technology officer, McKesson

"Following the principles and subprinciples of World Class IT offers invaluable insights and will improve performance no matter the company."
—Tim Harvey, former executive vice president of shared services and chief information officer, Hilton Hotels Corporation

Product Details

ISBN-13:
9780470450185
Publisher:
Wiley
Publication date:
12/09/2009
Series:
Wiley Desktop Editions Series
Pages:
161
Sales rank:
353,149
Product dimensions:
6.20(w) x 9.10(h) x 0.90(d)

Table of Contents

Foreword, by John Boushy xi

The Author xvii

Acknowledgments xix

Introduction xxi

1. IT and Broader Company Vision 1

2. Principle 1: Recruit, Train, and Retain World Class IT People 15

3. Principle 2: Build and Maintain a Robust IT Infrastructure 35

4. Principle 3: Manage Projects and Portfolios Effectively 59

5. Principle 4: Ensure Partnerships within the IT Department and with the Business 97

6. Principle 5: Develop a Collaborative Relationship with External Partners 119

Conclusion 143

Notes 147

Bibliography 151

Index 155

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World Class IT: Why Businesses Succeed When IT Triumphs 3.8 out of 5 based on 0 ratings. 4 reviews.
Boudville More than 1 year ago
The author points to a common feature of many firms - a gap between an IT department and the rest of the firm. Not just at the executive suite, but also extending several layers down in management. One typical reason is that IT management often hails from an engineering or scientific background, while non-IT management comes from a financial, business or legal background. The book tries to bridge the gap by furnishing a few best practices. One that I found especially cogent was a tighter partnership between IT and the other departments. Often the latter might simply not be aware of what IT can do for them. Ignorance can be cured! Another advantage of this stronger coupling is that it helps IT protect portions of its budget during regular reviews, when other departments can come into bat for it. The book also talks about infrastructure. This can be considered a factorisation of the narrative, so that it cleaves cleanly between discussing infrastructure and the other uses and activities of the IT department. Regarding the former, the author has found that many firms simply neglect it. When infrastructure is working, it is usually meant to be invisible, and hence the tendency to overlook and underfund its maintenance. The book advocates a more proactive approach that can ultimately improve the overall firm's performance and adaptability. You can also choose to use this factorisation in a pragmatic way. It is difficult and hence risky to try to change too many things in the firm at the same time. An alternative is to perhaps build up the infrastructure using the book's recommendations. Then, if this is successful, you can turn to the other sections of the book about the IT department.
Anonymous More than 1 year ago
Anonymous More than 1 year ago
MarkJeffery-datadriven More than 1 year ago
Peter hits the nail on the head with the 5 essential principals of great IT organizations. He emphasizes people, infrastructure, portfolio management, the business IT relationship, and strategies for managing outsourcing. World Class IT is easy to read with well thought out 5 principles of World Class IT organizations, and a logical framework for each of the principles. I particularly like the emphasis on metrics, and each chapter contains basic and advanced measurement so that managers can actually apply the approach in their organizations and measure the results. This book is a must read for anyone in business, not just IT, interested in bringing up the game of their IT organization.