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From the PublisherRobert J. Saldich President and CEO (Retired), Raychem Corporation Richard Schonberger taught us in 1984 about Japanese manufacturing and launched Raychem on its continuing quality journey. Now he takes us into a whole new dimension. The book is stuffed with wonderful insights, ideas and approaches. It is a rare original contribution to the literature.
Kelly Hoffmann Vice-President Pressure Operations, Measurement Division, Rosemount Inc. Dr. Schonberger created a new paradigm for how a factory should operate in World Class Manufacturing. Now he helps us see the world of manufacturing differently once again, using inventory turnover as the lens.
Eric Olsen Worldwide Manufacturing Education Manager, Hewlett Packard Components Group Dick Schonberger's call to "manage the basics, watch the results," plays well in Hewlett Packard's environment where we believe people want to do a good job. Focusing on the right metrics at each level tells them what a good job is.
Arthur D. Wainwright Chairman and CEO, Wainwright Industries, Inc. A powerful book of trenchant and perceptive observation needed to prosper in the fast-approaching 21st century.
Robert Anderson Director of Manufacturing Operation, The Wheelabrator Corporation For years now manufacturers have known that there was something wrong with measuring manufacturing strength by profit and sales. Other measurements were needed. Now with an understanding of 1st, 2nd, and 3rd order measurements we have new tools and a better understanding of their relationships.
Soma Coulibaly Operations Quality Assurance Manager, Hallmark Cards, Inc. Once again, Richard Schonberger has defined the new standard for excellence.
Ronald D. Schmidt Chairman, President and CEO, Zytec Corporation The principles unveiled in this masterly book will indeed become manufacturing's action agenda in the years ahead.