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From the PublisherRay Smith chairman and CEO, Bell Atlantic The information economy puts a premium on the quality of human and intellectual resources — what Kanter calls the "three C's: concepts, competence, and connections." World Class gives communities and businesses a blueprint for claiming citizenship in the global community by replacing the declining significance of place with the ascending significance of people.
John B. McCoy Chairman and CEO, Banc One Corporation This powerful, engaging book sounds an important wake-up call to America's business and civic leaders: think globally, act collaboratively — or fall behind. Executives throughout America might consider getting two copies, one for themselves, and one to give to their favorite governor, mayor, or legislator.
Tom Peters With World Class, Rosabeth Moss Kanter offers a genuinely fresh perspective on the shopworn term competitiveness. In particular, her belief that "locals" (cities) can control their own destinies is provocative, refreshing — and, I believe, accurate. Moss Kanter is once again far ahead of the pack in thinking about the opportunities provided by the cockamamie new economic landscape.