World of Culinary Supervision, Training and Management / Edition 3

World of Culinary Supervision, Training and Management / Edition 3

by Jerald W. Chesser, Noel C. Cullen, Noel C. Cullen
     
 

ISBN-10: 0131140701

ISBN-13: 9780131140707

Pub. Date: 06/29/2004

Publisher: Prentice Hall

This third edition has been enhanced with updated information, expanded discussions of topics including leadership, diversity, and training technology, and case studies to assist the reader in understanding and applying the information. Supplemental materials have been expanded to include an instructor's manual, PowerPoint slides and a test bank.  See more details below

Overview

This third edition has been enhanced with updated information, expanded discussions of topics including leadership, diversity, and training technology, and case studies to assist the reader in understanding and applying the information. Supplemental materials have been expanded to include an instructor's manual, PowerPoint slides and a test bank.

Product Details

ISBN-13:
9780131140707
Publisher:
Prentice Hall
Publication date:
06/29/2004
Edition description:
3RD
Pages:
248
Product dimensions:
7.14(w) x 9.62(h) x 0.82(d)

Table of Contents

Pt. 1The chef as supervisor
Ch. 1Supervision1
Ch. 2Quality, philosophy, history, excellence, reengineering, and change27
Ch. 3Motivation, morale, and strokes51
Ch. 4Building teamwork in the kitchen71
Ch. 5Total quality respect97
Ch. 6Dealing with conflict and complaints113
Ch. 7The chef as communicator131
Ch. 8The chef as leader159
Pt. 2The chef as trainer
Ch. 9Total quality and training in the kitchen185
Ch. 10Preparing training objectives209
Ch. 11Understanding instructional delivery221
Ch. 12Training methods239
Ch. 13Induction and orientation training261
Ch. 14Training media and technology275
Ch. 15Training and transactional analysis289
Pt. 3Management and chef supervisors
Ch. 16Managing and utilizing time301
Ch. 17Recruiting and selecting kitchen team members313
Ch. 18Discipline and the kitchen team333
Ch. 19Problem solving and decision making347
Ch. 20Team performance appraisal363
App. AFederal regulations and executive orders375

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