World's Best Value: Global Competition in the Information Age

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World?s Best Value? provides clear and easy to understand system solutions for 21st century leadership, competition and sustaining business values. World?s Best Value? is as applicable for start-up companies as it is to Fortune 500 global corporations. This definitive business guide for the new millennium provides unique and timely insights in customer satisfaction, world-class products and services, high-performance leadership teams, quality, sustaining principles for long-term success and much more. World?s ...
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2000 Hardcover New in New dust jacket 9780967767703. New. No remainder marks. Top edges lightly discolored. Professional service from a Main Street book store.; 0.75 x 9.25 x ... 6.5 Inches; 241 pages; The Information Age is Changing Everything! People around the world are working harder than ever. Businesses everywhere operate in an environment of substantial competition. Yesterday's skills and business practices limit growth potential. Organizations and companies desperately want employees with the right skills and knowledge. Everyone wants to be successful and have balance in their lives. World's Best Value(tm)-Global Competition in the Information Age provides clear and easy to understand system solutions for 21st century leadership, competition and sustaining business values. World's Best Value(tm) is as applicable for start-up companies as it is to Fortune 500 global corporations. This definitive business guide for the new millennium provides unique and timely insights in customer satisfaction, world-cl Read more Show Less

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Overview

World’s Best Value™ provides clear and easy to understand system solutions for 21st century leadership, competition and sustaining business values. World’s Best Value™ is as applicable for start-up companies as it is to Fortune 500 global corporations. This definitive business guide for the new millennium provides unique and timely insights in customer satisfaction, world-class products and services, high-performance leadership teams, quality, sustaining principles for long-term success and much more. World’s Best Value™ can help anyone increase his or her capacity for personal leadership and achievement.ABOUT THE AUTHOR:
Rob Faw is Chairman of Virtual Access plc, a global networking company and non-executive director for Atlantech Technologies, a communications software company. Rob has 20 years experience in the communications industry with Paradyne, AT&T and was Chief Executive Officer of Westell.

Rob’s team at Westell was the worldwide leader in digital subscriber line (“DSL”) networking technologies that enabled the creation of a communications industry sector that is transforming the worldwide telephone network to high speed digital voice, data and video applications for the internet.

Rob is also founder and Chairman of Investech, an investment and consulting company, Investech Foundation, a charitable giving company and Worldsbestvalue.com, a personal and business leadership company. Rob has substantial worldwide business experience in the United States, Latin America, Europe and Asia Pacific. He has led the creation of numerous global partner relationships with companies such as Lucent, Nortel, Alcatel, Fujitsu and Motorola. While at AT&T, Rob was responsible for worldwide business development activities for communication technologies invented at Bell Laboratories for customers including Ascom Ericsson, Siemens, Samsung and NEC. Rob and his team have created multinational account programs for numerous companies including Reuters, Yamaichi Securities and 3M. Rob has led teams that provide advanced multimedia system solutions for companies such as Bell Canada, British Telecom, Cisco, Nippon Telephone and Telegraph, Texas Instruments, Telecom Italia and 3Com.

Rob has lived in Toronto, Canada, London, England and currently resides with his wife and family in Tampa, Florida.

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What People Are Saying

Craig DeMunbrun
Rob’s experience in running technology companies and building world-class teams makes understanding the development of World’s Best Value™ essential for high-value business creation. (Craig DeMunbrun, Vice President, Motorola)
Curtis W. Cook
World’s Best Value™ is rich with succinct lessons and highly informative ideas that enable organizations to deliver value on a globally competitive scale. (Curtis W. Cook, Dean, School of Business Administration, University of San Diego)
Danny Briere
Rob’s powerful insights will make World’s Best Value™ the leading 21st century reference for business competition and leadership. (Danny Briere, CEO, TeleChoice, a leading international telecommunications consulting company)
Frank Ruiz
World’s Best Value™ is a concept, emanating from Faw’s mind, flowing onto the pages of what really is a step-by-step guide to successfully starting, running, or establishing, a business. (Frank Ruiz, Columnist and former Technology Editor, Tampa Tribune)
John Miller
Rob’s vision of World’s Best Value™ is a must-read for anyone interested in creating sustainable business value in a demanding investment environment.”- Russ Cummings, 3i Technology Group, Europe’s leading venture capital company “World’s Best Value™ systematically describes what is required to build a sustained competitive strength in today’s fast-paced global economy. (John Miller, former Vice President and Chief Strategy Officer, Lucent Technologies)
Kevin Kennedy
World’s Best Value™ can be a dominant logic for those companies that wish to anticipate the future and consistently create successful outcomes. (Kevin Kennedy, Vice President and General Manager, Cisco Systems)
Otto Berlin
World’s Best Value™ is a must addition to the reference library of all change agents. (Otto Berlin, Managing Partner, Global Impact Partners)
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Product Details

  • ISBN-13: 9780967767703
  • Publisher: Worldsbestvalue.com LLC
  • Publication date: 12/28/1999
  • Pages: 222
  • Product dimensions: 6.26 (w) x 9.33 (h) x 0.89 (d)

Table of Contents

Acknowledgements xi
Introduction xv
Chapter 1 Characteristics of World's Best Value
World-class products and services 4
Best practices, business and information systems 7
High-performance team members 9
Low-cost values 10
Total quality management culture 12
Intensive global customer focus 14
Principle centered leadership 15
Chapter 2 Going Global for Competitive Survival
Globalization strategy 21
Going global, a model 24
Board Level Commitment 26
Strategy development 27
Investments and resources for success 29
Competitive environment 31
Government priorities 33
Regulatory environment and trends 34
Balance of trade 37
Policies, politics and people 38
Winners and losers 40
The world's largest industry 41
Planes, computers, banks and automobiles 43
Entertainment is king 44
Survival of industries 46
Chapter 3 So You Want To Be a Market Leader
Market leadership model 51
Differentiated products and services 53
Outstanding customer service 54
Operational excellence 56
Create and dominate new markets 57
Resources make the difference 59
Relentless pursuit 60
Anticipate everything 60
In pursuit of the leader 61
Why be bigger? 62
It's OK to be number one 63
Responsibilities of a market leader 64
Chapter 4 Customer Satisfaction is Everything
Listen, understand and deliver 69
Focus on being the best 70
How easy are you to do business with? 72
Please treat me like a customer 73
While you were away 75
All I want is World's Best Value 76
Measure, improve and measure again 77
What your customers don't tell you is a problem 79
Chapter 5 Do We Really Hear Our Customers?
Customer focus vs. internal focus 83
Products that reflect customer's needs 84
Helping your customer be successful 86
Who defines success? 88
So much to say, does anyone care? 89
Chapter 6 Perception is Reality
Paradigms tell stories 93
What you see is not what your customers get 94
How do we know what we do not understand? 96
Valuing cultural differences 98
Chapter 7 TQM is a Tool--That's All!
Hoshin planning in a competitive world 103
Quality means different things 105
Continuous improvement means just that 106
The power of interrelationship modeling 108
Statistical process control is essential 110
TQM is NOT a program! 112
Pick up the paper from the floor 113
Your customers want value, save the statistics 114
Chapter 8 Products and Services are Only the Beginning
Customers want what THEY want 119
When THEY want it 120
At a good price 121
Best value 122
And they want it to last 124
Where were you when I needed you? 125
Partnership or supplier 126
Chapter 9 Lead, Follow or Fail
What kind of company are you? 131
To be a market leader 132
Social responsibilities of a leader 133
Being second can be first 135
Do something--or be left behind 137
Nobody likes a loser 138
Chapter 10 Believe with a Passion
Corporate culture is critical 143
How spiritually grounded is your company? 144
One plus one equals three 146
The law of increasing returns 147
Chapter 11 Strategy is No Accident
What should we be when we grow up? 151
Interdependent strategic intent 152
Competitive advantage and differentiation 154
Limited resources and competition 157
The vision thing 160
Chapter 12 Create Conditions for Success
Play to win 165
Commitments are long-term 166
The right people, at the right place, at the right time 168
Risk management and customer requirements 170
Leadership is a science, in an art form 172
Chapter 13 World's Best Value Measurement Model
Stakeholder indicators 177
Customers 177
Shareowners 178
Employees 178
Community 179
World's Best Value indicators 180
Market leadership 180
Global capabilities 181
Customer satisfaction index 181
Brand awareness 181
TQM implementation 182
Product and services quality 182
Leadership development 182
Corporate strategy execution 183
World-class information systems 183
Societal Commitment 184
Profitability 184
Wealth creation 185
Chapter 14 The Bar Just Got Higher
It's war and survival 189
Continuous improvement--a way of life 190
Smaller, faster, cheaper 192
Draft choices, free agents and franchise players 193
Chapter 15 In Pursuit of World's Best Value
So you want to be the best 199
Critical assessment of where you are 200
Shared corporate commitment for the race 202
Time can be measured in decades 203
Chapter 16 You Can Change the World
Social responsibilities of World's Best Value companies 207
The best keep getting better 209
Reaching out for social change 210
If you're not changing the world, you're taking up space! 211
Suggested Readings 214
Index 216
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