A Writer's Guide for IT Professionals / Edition 1

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Overview

Good communication skills are essential throughout the IT industry. Yet most business and technical communication guides overlook the unique needs of computer science students and IT professionals.

A Writing Guide for IT Professionals is designed to equip the growing numbers of computer science students to face the particular communication challenges of their field. Written in language that reflects the discipline itself, it offers advice to help novice writers communicate with confidence, clarity, and tact, regardless of the target audience. And while designed for the first- or second-year computer science student, this compact and accessible guide is an excellent reference for anyone in the IT industry-IT professionals as well as professionals-to-be.

About the Author:
Dawn Henwood is the head of Henwood Communications, a writing and consulting firm

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Product Details

  • ISBN-13: 9780195419979
  • Publisher: Oxford University Press, USA
  • Publication date: 1/1/2007
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 207
  • Product dimensions: 8.90 (w) x 6.00 (h) x 0.50 (d)

Table of Contents


A Word for the Instructor     iv
A Welcome from the Author     vi
Acknowledgements     ix
Developing a Writing Process That Works for You
Putting the End Reader First     2
Using the TACT Method to Reach Your Audience     27
Coping with Writing Resistance     44
Organizing Your Thoughts     58
Total Quality Management for Your Draft     77
Making Your Writing Persuasive     109
Creating Effective Electronic Text
Mastering the Art of Email     124
Creating High-Performance Web Pages     140
Adapting to Professional Forms
Genre Guidelines for Some Common IT Documents     158
Where to Go from Here     189
Works Cited     192
Index     196
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