Writing and Speaking in the Technology Professions: A Practical Guide / Edition 2

Writing and Speaking in the Technology Professions: A Practical Guide / Edition 2

by David F. Beer
     
 

An updated edition of the classic guide to technical communication

Consider that 20 to 50 percent of a technology professional’s time is spent communicating with others. Whether writing a memo, preparing a set of procedures, or making an oral presentation, effective communication is vital to your professional success. This anthology delivers concrete advice

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Overview

An updated edition of the classic guide to technical communication

Consider that 20 to 50 percent of a technology professional’s time is spent communicating with others. Whether writing a memo, preparing a set of procedures, or making an oral presentation, effective communication is vital to your professional success. This anthology delivers concrete advice from the foremost experts on how to communicate more effectively in the workplace.

The revised and expanded second edition of this popular book completely updates the original, providing authoritative guidance on communicating via modern technology in the contemporary work environment. Two new sections on global communication and the Internet address communicating effectively in the context of increased e-mail and web usage. As in the original, David Beer’s Second Edition discusses a variety of approaches, such as:

  • Writing technical documents that are clear and effective
  • Giving oral presentations more confidently
  • Using graphics and other visual aids judiciously
  • Holding productive meetings
  • Becoming an effective listener

The new edition also includes updated articles on working with others to get results and on giving directions that work. Each article is aimed specifically at the needs of engineers and others in the technology professions, and is written by a practicing engineer or a technical communicator. Technical engineers, IEEE society members, and technical writing teachers will find this updated edition of David Beer’s classic Writing and Speaking in the Technology Professions an invaluable guide to successful communication.

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Product Details

ISBN-13:
9780471444732
Publisher:
Wiley
Publication date:
07/04/2003
Edition description:
New Edition
Pages:
536
Product dimensions:
8.52(w) x 11.06(h) x 0.96(d)

Table of Contents

Preface
Can Engineers Write?3
Preparing to Write the Document: A Worksheet for Situational Analysis in the Workplace7
Issue Trees: A Tool to Aid the Engineering Writer12
Ready, Aim - Write!21
Beginnings and Endings: Keys to Better Engineering Technical Writing24
Could You Be Clearer? An Examination of the Multiple Perspectives of Clarity30
The Grammar Instinct34
Comparing the Two Cultures in Technical Writing39
Creating a Doc Spec45
Write a Good Technical Report49
How to Avoid the Transitional Ax in Indirect Bad News Messages55
Job Hunting: Sharpening Your Competitive Edge59
How to Write a Recommendation69
Some Guidance on Preparing Technical Articles for Publication73
Today's Style Guide: Trusted Tool with Added Potential80
"Professional Communication" and the "Odor of Mendacity": The Persistent Suspicion that Skillful Writing is Successful Lying88
Editing Visual Media97
Visual Discriminability of Headings in Text110
Choosing the Right Graph117
Table Construction: Do's and Don'ts123
Safety Labels: What to Put in Them, How to Write Them, and Where to Place Them128
Editing Math: What to Do with the Symbols134
Displaying Scientific Graphics on Computer138
Designing and Writing Operating Manuals155
Manual Dexterity - What Makes Instructional Manuals Usable158
Selecting and Switching: Some Advantages of Diagrams Over Tables and Lists for Presenting Instructions161
Using a Structured Design Analysis To Simplify Complex In-House Computer Manuals174
Single-Source Manuals180
The Effects of Screen Captures in Manuals: A Textual and Two Visual Manuals Compared187
The User Edit: Making Manuals Easier to Use202
Fifteen Questions to Help You Write Winning Proposals207
The Short Proposal: Versatile Tool for Communicating Corporate Culture in Competitive Climates208
Technical Writing and Illustrating Strategies for Winning Government Contracts213
Storyboarding Can Help Your Proposal219
Developing Winning Proposal Strategies225
Clarification Questions That Work235
Proposals: Write to Win238
Broadening Employment Horizons: Transferring Proposal Writing Skills from For-Profit to Nonprofit Organizations240
Theory and Practice of Editing Processes in Technical Communication247
When the Basics Aren't Enough: Finding a Comprehensive Editor256
Collaborative Writing in the Workplace260
Reverse Engineering: The Outline As Document Restructuring Tool265
How Writing Helps R&D Work271
The Paradox of Revision: A Study of Writing as a Product in the Revision of Manuals271
Online Editing: Mark-Up Models and the Workplace Lives of Editors and Writers279
A Quick and Easy Strategy for Organizing a Speech289
A Good Speech is Worth a Thousand (Written) Words293
The Engineering Presentation - Some Ideas on How to Approach and Present It296
Authenticity Beats Eloquence299
Handling a Hostile Audience - With Your Eyes301
Improving Oral Marketing Presentations in the Technology-Based Company304
Illustrations in Oral Presentations: Photographs308
Producing a Video on a Technical Subject: A Guide312
You Haven't Heard a Word I Said: Getting Managers to Listen323
Becoming an Effective Listener326
Toward Better Meetings: A Psychologist's View330
Presenting the Successful Technical Seminar333
Project Characteristics and Group Communication: An Investigation336
Between Silence and Voice: Communicating in Cross-Functional Project Teams351
A Dialogue Technique to Enhance Electronic Communication in Virtual Teams357
Videoconferencing as a Communication Tool370
World Language Status Does Not Ensure World Class Usage379
English Language Education for Specific Professional Needs380
When Culture and Rhetoric Contrast: Examining English as the International Language of Technical Communication385
The Organization of Japanese Expository Passages389
Measuring the Translatability of Simplified English in Procedural Documents398
Babel in Document Design: The Evaluation of Multilingual Texts407
Aligning International Editing Efforts with Global Business Strategies417
Tackling the Needs of Foreign Academic Writers: A Case Study425
Stylistic Guidelines for E-Mail433
"Who's Reading My E-Mail?" A Study of Professionals' E-Mail Usage and Privacy Perceptions in the Workplace439
Customer Partnering: Data Gathering For Complex On-Line Documentation446
Challenges in Developing Research-Based Web Design Guidelines455
The Web and Corporate Communication: Potentials and Pitfalls466
Editing A Web Site: Extending the Levels of Edit473
Web Accessibility for People with Disabilities: An Introduction for Web Developers484
A Conceptual Framework for International Web Design493
Index515
About the Editor519

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