Writing Effective Policies and Procedures: A Step-by-Step Resource for Clear Communication / Edition 1

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A step-by-step resource for clear communication of all types of policies and procedures.

Policies and procedures — they're what make a company run efficiently and legally. Now managers have a definitive guide to creating accurate policies and procedures documents. The book is useful for professionals in such areas as:

• health and safety
• human resources

office management
• administration
• quality

• manufacturing
• customer service
• finance and accounting.

Readers will enjoy the unusually friendly, informal approach of this book. Loaded with examples, checklists, guidelines, quick tips, work plans, and forms, it is ready for immediate use. The book shows how to:

• write (and design) documents clearly (so employees will understand and follow the policies)

• plan, analyze, and research each element

• help employees increase efficiency, reduce mistakes and frustration, and save time and money — by providing clear guidelines to follow

• avoid legal mistakes that can get a company in trouble.

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Editorial Reviews

A guide to writing clear policy and procedure documents for company administrators. Includes discussions of the planning, analysis, and research necessary to writing effective policy; legal violations to avoid; proper wording and formatting; dealing with resistance; when and when not to revise documents; and developing an on-line system of policies and procedures. Each chapter includes sample memos and checklists to aid in writing. Plastic comb binding. Annotation c. by Book News, Inc., Portland, Or.
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Product Details

  • ISBN-13: 9780814479605
  • Publisher: AMACOM Books
  • Publication date: 2/23/1998
  • Format: Spiral Bound
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 412
  • Sales rank: 453,201
  • Product dimensions: 8.74 (w) x 10.92 (h) x 1.09 (d)

Meet the Author

NANCY J. CAMPBELL (Kansas City, MO) is a trainer, facilitator, and speaker specializing in the development of management skills to enhance employee performance.

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Table of Contents

1 What's a Policy, What's a Procedure? 1
2 Where Do I Start? 26
3 Isn't There a Law Somewhere? 57
4 What's the Best Way to Word This? 82
5 Is There a Certain Format I Should Use? 134
6 How Do I Get Them to Read This? 205
7 What's the Secret to Creating Good Manuals and Handbooks? 231
8 Did I Forget Anything? 264
9 No One Ever Told Me About That 297
10 But That's Not the Way We've Always Done It 318
11 We Haven't Used That Procedure in Years 343
12 We're Thinking About Going On-Line 372
Index 389
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  • Anonymous

    Posted March 29, 2001

    preview information

    I think that this work or any work should include a brief synopsis by chapter to aid the buyer in making a determination as to whether this book is in fact the book they desire by subject/chapter listing.

    0 out of 3 people found this review helpful.

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  • Anonymous

    Posted January 1, 2011

    No text was provided for this review.

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