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A step-by-step resource for clear communication of all types of policies and procedures.
Policies and procedures -- they're what make a company run efficiently and legally. Now managers have a definitive guide to creating accurate policies and procedures documents. The book is useful for professionals in such areas as:
• health and safety
• human resources
• customer service
Readers will enjoy the unusually friendly, informal approach of this book. Loaded with examples, checklists, guidelines, quick tips, work plans, and forms, it is ready for immediate use. The book shows how to:
• write (and design) documents clearly (so employees will understand and follow the policies)
• plan, analyze, and research each element
• help employees increase efficiency, reduce mistakes and frustration, and save time and money -- by providing clear guidelines to follow
• avoid legal mistakes that can get a company in trouble.
|1||What's a Policy, What's a Procedure?||1|
|2||Where Do I Start?||26|
|3||Isn't There a Law Somewhere?||57|
|4||What's the Best Way to Word This?||82|
|5||Is There a Certain Format I Should Use?||134|
|6||How Do I Get Them to Read This?||205|
|7||What's the Secret to Creating Good Manuals and Handbooks?||231|
|8||Did I Forget Anything?||264|
|9||No One Ever Told Me About That||297|
|10||But That's Not the Way We've Always Done It||318|
|11||We Haven't Used That Procedure in Years||343|
|12||We're Thinking About Going On-Line||372|
Posted March 29, 2001
I think that this work or any work should include a brief synopsis by chapter to aid the buyer in making a determination as to whether this book is in fact the book they desire by subject/chapter listing.
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Posted January 1, 2011
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