You Don't Say: Navigating Nonverbal Communication Between the Sexes

You Don't Say: Navigating Nonverbal Communication Between the Sexes

by Ph.D., Audrey Nelson, Susan K. Golant
     
 
More than words, it's nonverbal cues that have the power to improve-or impair-our interactions with the opposite sex at home and in the workplace. In fact, 90% of communication is conveyed through unspoken behaviors-including gestures, facial expressions, eye contact, and proximity. You Don't Say is the first book to explore the misunderstandings that often

Overview

More than words, it's nonverbal cues that have the power to improve-or impair-our interactions with the opposite sex at home and in the workplace. In fact, 90% of communication is conveyed through unspoken behaviors-including gestures, facial expressions, eye contact, and proximity. You Don't Say is the first book to explore the misunderstandings that often arise between the sexes due to nonverbal communication-and to show readers how to say what they mean and get what they want. At last, they'll discover why actions speak louder than words-and what to do about it.

Features helpful tips on:

• Achieving intimacy in marriage
• Taking one's career to new heights
• Getting the most out of the relationships in one's private and professional life
• Becoming a better parent
• Enhancing even the smallest exchanges throughout the day

Editorial Reviews

Publishers Weekly - Publishers Weekly
Nelson heads her own communications consulting group and might boil her extensive experience down to a single maxim: "gender role transcendence is the key to successful communication." Writing with Golant (In the Company of Women), she examines the nonverbal styles of men and women, and explores ways that they can learn to pick up on, and use, each other's prevalent cues. Citing studies and anecdotes, Nelson notes that although some differences are biologically determined, most are based on the socialization process that children are exposed to in the home and at school. She shows how feelings and signifiers of social power get mapped onto eyes, faces and touch. Nelson's practical suggestions are geared toward the business world. She advises men against too frequent use of the "poker face," and counsels tuning into the other person and "mirroring" their emotions, a skill that conveys empathy and that women more frequently employ. Among much else, there is advice for women on the fine points of a conventional handshake, with the full palm and firm grasp that men often expect. Clear and concise throughout, Nelson also provides useful information on cross-cultural differences in nonverbal communication, such as the Japanese tradition of lowering the eyes to indicate respect. (Mar.) Copyright 2004 Reed Business Information.

Product Details

ISBN-13:
9780735203471
Publisher:
Penguin Publishing Group
Publication date:
03/02/2004
Pages:
336
Product dimensions:
6.04(w) x 8.86(h) x 0.91(d)

Meet the Author

Audrey Nelson, Ph.D., is an internationally recognized communication consultant and seminar leader, and head of the corporate communication company Nelson Communication. She is a popular speaker, consultant, and trainer for a wide range of government and Fortune 50 and 500 companies.

Susan Golant is the writer of 25 books, including In the Company of Women: Turning Workplace Conflict into Powerful Alliances.

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