Zapp! Empowerment in Health Care: How to Improve Patient Care, Increase Employee Job Satisfaction, and Lower Health Care Costs

Zapp! Empowerment in Health Care: How to Improve Patient Care, Increase Employee Job Satisfaction, and Lower Health Care Costs

by Jeff Cox, Sharyn Materna
     
 

"Couldn't have come at a better time! The message is definitely on target. People who work with staff and volunteers in any profession would gain from reading, re-reading, and practicing the concepts in this book."
John Paul
Vice President, American Heart Association
William C. Byham's book, ZAPP! THE LIGHTNING OF EMPOWERMENT took the business

Overview

"Couldn't have come at a better time! The message is definitely on target. People who work with staff and volunteers in any profession would gain from reading, re-reading, and practicing the concepts in this book."
John Paul
Vice President, American Heart Association
William C. Byham's book, ZAPP! THE LIGHTNING OF EMPOWERMENT took the business world by storm. Now ZAPP! EMPOWERMENT IN HEALTH CARE is packed with step-by-step, hands-on information to help health-care providers revitalize medicine and help control costs by taking control of their jobs, improving existing processes, sharing decision-making, and more, as well as zeroing in on the special needs, rights, and responsibilities of patients.

Product Details

ISBN-13:
9780449908853
Publisher:
Random House Publishing Group
Publication date:
06/28/1993
Pages:
336
Product dimensions:
5.06(w) x 7.99(h) x 0.69(d)

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