Zen of Listening: Mindful Communication in the Age of Distraction

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Overview

Poor listening is a factor in many tragedies -- high suicide rates, family breakups, school violence, and substance abuse. Also tragic is the student who suffers from poor concentration, below-average school performance, and low self-esteem because good listening is not first practiced at home. Poor listening results in millions of dollars of lost revenue in business due to inefficient teamwork, impersonal customer service, and litigation. And how many medical malpractice suits can be traced to someone's lack of attention?

Why don't we listen better to our spouses, kids, bosses, and clients? Rebecca Shafir says it's because we live in this high-tech Age of Distraction. The bombarding ...

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More About This Book

Overview

Poor listening is a factor in many tragedies -- high suicide rates, family breakups, school violence, and substance abuse. Also tragic is the student who suffers from poor concentration, below-average school performance, and low self-esteem because good listening is not first practiced at home. Poor listening results in millions of dollars of lost revenue in business due to inefficient teamwork, impersonal customer service, and litigation. And how many medical malpractice suits can be traced to someone's lack of attention?

Why don't we listen better to our spouses, kids, bosses, and clients? Rebecca Shafir says it's because we live in this high-tech Age of Distraction. The bombarding media and today's "do-it-all" mentality alienate us from one another by reducing attention span and increasing anxiety. The need for speed and the desire to succeed can distort even the clearest messages. But it is the internal distractions -- the mental noise and negative self-talk -- that most inhibit our ability to truly listen.

Unlike other books on communication, The Zen of Listening lays the inner groundwork for effective listening. The Zen practice of mindfulness allows us to filter out both inner and outer distractions so that we get the whole message. This fun and practical guide teaches how to focus under stress, concentrate in lectures and meetings, cope with information overload, increase memory and attention span, and enhance inner growth and creativity.

When we access our natural ability to listen well, our relationships begin to flourish in all areas of life. We enjoy more success in our work, more intimacy with our loved ones, and newfound peace in the quiet center of our being.

Editorial Reviews

Library Journal
Shafir, chief of speech pathology at Massachusetts's Lahey Clinic with over 25 years of clinical experience helping patients learn to speak, has written a real "heads-up" book for this age of soundbytes, multitasking, and hidden agendas. Communication is an interactive process dependent on both speaking and listening. Too often, the listening part is given short shrift, and we are left wondering why we feel "empty." Defining listening as "the willingness to see a situation through the eyes of the speaker," Shafir goes beyond the mechanics of good listening behavior to an approach requiring relaxation, focus, and a desire to learn from the speakers' perspective. In a friendly and informal tone, she discusses specific exercises, activities, and strategies to improve awareness, provides illustrations, and gives examples from her clinical experiences. While the book has relevance to anyone who spends time talking with others, counselors and those in the helping professions will find its solid and practical advice especially useful.--Denise S. Sticha, Seton Hill Coll., Greensburg, PA Copyright 2001 Cahners Business Information.

Product Details

  • ISBN-13: 9780835607902
  • Publisher: Theosophical Publishing House
  • Publication date: 10/25/2000
  • Edition description: 1ST QUEST
  • Pages: 185
  • Product dimensions: 6.28 (w) x 9.33 (h) x 0.89 (d)

Table of Contents

Acknowledgments vii
Introduction 1
Chapter 1 Creating a Mindset for Good Listening 13
Chapter 2 How Well Are You Listening Now? 27
Chapter 3 Awakening Your Sense of Listening 37
Chapter 4 The Great Walls of Misunderstanding 45
Chapter 5 What's Their Movie? 81
Chapter 6 Mindfulness: Listening in the Moment 103
Chapter 7 Listening to Ourselves, Part 1: Our Response is Key 119
Chapter 8 Listening to Ourselves, Part 2: The Listener's Pariahs 147
Chapter 9 Listening Under Stress 171
Chapter 10 Boosting Your Listening Memory 195
Chapter 11 How to Help Others Listen Better 221
Chapter 12 Mindful Listening is Good for Your Health! 237
Bibliography 251

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