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Title: Content Audits and Inventories: A Handbook for Content Analysis, Author: Paula Ladenburg Land
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Title: DITA for Print, Author: Leigh W. White
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Title: The CX Trinity: Customers, Content, and Context: Musings and Observations on the Evolving Customer Experience, Author: Alan J. Porter
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Title: The Personalization Paradox: Why Companies Fail (and How To Succeed) at Delivering Personalized Experiences at Scale, Author: Val Swisher
Title: Voice and Tone Strategy: Connecting with People through Content, Author: John Caldwell
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