Title: Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service Operations, Author: Matti Kurvinen
Title: The New Economics for Industry, Government, Education, Author: W. Edwards Deming
Title: Toyota Under Fire: Lessons for Turning Crisis into Opportunity, Author: Timothy N. Ogden
Title: The Economics of Quality, Grades and Brands (Routledge Revivals), Author: Peter Bowbrick
Title: Setting Safety Standards: Regulation in the Public and Private Sectors, Author: Ross E. Cheit
Title: La biblia del Ingeniero Industrial - Calidad y Estadística, Author: Israel Laisequilla