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Title: Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition) / Edition 10, Author: Disney Institute
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Be Our Guest: Perfecting the…
by Disney Institute, Theodore Kinni, Tom Staggs
Explore Series
Hardcover $24.99
Title: The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company / Edition 1, Author: Joseph A. Michelli
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The New Gold Standard: 5…
by Joseph A. Michelli
Hardcover $33.00
Title: Winning with Customers: A Playbook for B2B / Edition 1, Author: D. Keith Pigues
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Winning with Customers: A…
by D. Keith Pigues, Jerry D. Alderman, Karel Czanderna, Owens Corning
Hardcover $84.00
Title: Service Selling: A Guide to Increasing Sales and Profits in Consumer Financial Services / Edition 1, Author: Robert G. Stemper
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Service Selling: A Guide to…
by Robert G. Stemper
Hardcover $285.00
Title: Agile Sales: Delivering Customer Journeys of Value and Delight / Edition 1, Author: Brad Jeavons
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Agile Sales: Delivering…
by Brad Jeavons
Hardcover $160.00
Title: Legendary Service: The Key Is To Care / Edition 1, Author: Victoria Halsey
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Legendary Service: The Key Is…
by Victoria Halsey, Kathy Cuff, Ken Blanchard
Hardcover $24.00
Title: Advances in Services Marketing and Management / Edition 1, Author: Teresa A. Swartz
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Advances in Services Marketing…
by Teresa A. Swartz, David E. Bowen, Stephen W. Brown
#7 in Series
Hardcover $150.99
Title: Handbook of Research on Customer Engagement, Author: Linda D. Hollebeek
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Handbook of Research on…
by Linda D. Hollebeek, David E. Sprott
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Hardcover $284.00
Title: The Customer Century: Lessons from World Class Companies in Integrated Communications / Edition 1, Author: Anders Gronstedt
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The Customer Century: Lessons…
by Anders Gronstedt
Explore Series
Hardcover $180.00
Title: Repositioning: Marketing in an Era of Competition, Change, and Crisis / Edition 1, Author: Steve Rivkin
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Repositioning: Marketing in an…
by Steve Rivkin, Jack Trout
Hardcover $37.00
Title: Marketing 2.0: Strategies for Closer Customer Relationships / Edition 1, Author: Gerald Corbae
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Marketing 2.0: Strategies for…
by Gerald Corbae, Jacob B. Jensen, Dirk Schneider
Hardcover $54.99
Title: Usability Success Stories: How Organizations Improve By Making Easier-To-Use Software and Web Sites / Edition 1, Author: Paul Sherman
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Usability Success Stories: How…
by Paul Sherman
Hardcover $180.00
Title: Supply Chain Optimization / Edition 1, Author: Joseph Geunes
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Supply Chain Optimization /…
by Joseph Geunes, Panos M. Pardalos
#98 in Series
Hardcover $169.99
Title: Supply Chain Management: Strategy, Planning, and Operation / Edition 6, Author: Sunil Chopra
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Supply Chain Management:…
by Sunil Chopra, Peter Meindl
Hardcover from $233.23 $313.32 Current price is $233.23, Original price is $313.32.
Title: Retail Banking Technology: Strategies and Resources That Seize the Competitive Advantage / Edition 1, Author: Michael Violano
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Retail Banking Technology:…
by Michael Violano, Shimon-Craig Van Collie
Hardcover $318.95
Title: Shopping While Black: Consumer Racial Profiling in America / Edition 1, Author: Shaun L. Gabbidon
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Shopping While Black: Consumer…
by Shaun L. Gabbidon, George E. Higgins
Explore Series
Hardcover $180.00
Title: Measuring Customer Service Effectiveness / Edition 1, Author: Sarah Cook
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Measuring Customer Service…
by Sarah Cook
Hardcover $180.00
Title: Putting Stakeholder Management into Practice / Edition 1, Author: Margit Huber
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Putting Stakeholder Management…
by Margit Huber, Joachim Scharioth, Martina Pallas
Hardcover $54.99
Title: Designing the Best Call Center for Your Business / Edition 2, Author: Brendan Read
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Designing the Best Call Center…
by Brendan Read
Hardcover $230.00
Title: Retail Security and Loss Prevention / Edition 2, Author: R. Hayes
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Retail Security and Loss…
by R. Hayes
Hardcover $109.99

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