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Collaborative Caring: Stories and Reflections on Teamwork in Health Care

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Collaborative Caring: Stories and Reflections on Teamwork in Health Care

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Overview

Teamwork is essential to improving the quality of patient care and reducing medical errors and injuries. But how does teamwork really function? And what are the barriers that sometimes prevent smart, well-intentioned people from building and sustaining effective teams? Collaborative Caring takes an unusual approach to the topic of teamwork. Editors Suzanne Gordon, Dr. David L. Feldman, and Dr. Michael Leonard have gathered fifty engaging first-person narratives provided by people from various health care professions.Each story vividly portrays a different dimension of teamwork, capturing the complexity—and sometimes messiness—of moving from theory to practice when it comes to creating genuine teams in health care. The stories help us understand what it means to be a team leader and an assertive team member. They vividly depict how patients are left out of or included on the team and what it means to bring teamwork training into a particular workplace. Exploring issues like psychological safety, patient advocacy, barriers to teamwork, and the kinds of institutional and organizational efforts that remove such barriers, the health care professionals who speak in this book ultimately have one consistent message: teamwork makes patient care safer and health care careers more satisfying. These stories are an invaluable tool for those moving toward genuine interprofessional and intraprofessional teamwork.

Product Details

ISBN-13:	9780801453397
Publisher:	Cornell University Press
Publication date:	11/20/2014
Series:	The Culture and Politics of Health Care Work
Edition description:	New Edition
Pages:	296
Product dimensions:	6.20(w) x 9.10(h) x 1.20(d)
Age Range:	18 Years

About the Author

Suzanne Gordon is coauthor of Beyond the Checklist: What Else Health Care Can Learn from Aviation Teamwork and Safety and coeditor of First, Do Less Harm, both from Cornell. She is coeditor of the Culture and Politics of Health Care Work Series and was program leader of the Robert Wood Johnson–funded Nurse Manager in Action Program. David L. Feldman, MD, is Senior VP and Chief Medical Officer at Hospitals Insurance Company. Michael Leonard, MD, is Managing Partner at Safe and Reliable Healthcare, Adjunct Professor of Medicine at Duke University, and a faculty member at the Institute for Healthcare Improvement.

Introduction 1

Part 1 Playing on a Real Team 13

Learning to Really Listen Andrea Jackson 17

Sea Change Philip Levitt 21

A Genuine Collaboration Jay A. Perman Elsie M. Stines 26

Out of Sight, Out of Mind Martyn Diaper 32

The Telephone Call Karen Gold 36

Interprofessional Learners Sharing Our Stories Mandy Lowe Tracy Paulenko Lynne Sinclair 39

Part 2 The Dangers and Damage of Poor Teamwork 47

I Had to Yell at the Nurse Charles Bardes 51

Lack of Teamwork Further Complicates a Case Ramon Berguer 53

Dying to Get to Baghdad Peter Fish 64

Part 3 Is the Patient on the Team or Not? 67

No, I Am Not Doing It for You Dominick L. Frosch 69

We're Not Listening Michael Leonard 74

Captain, You Need to Go Susan Keim 78

Virginia's Knee Julia Hallisy 84

Dangerous Assumptions Catherine Skowronsky 88

Part 4 Psychological Safety 91

Remember to Say "Please" Martyn Diaper 95

Getting Help When You Need It Michael Leonard 98

Liberating the Positive Deviants Michael Gardam 102

I Should Have Said Something Suzanne Gordon 108

Thank You for Your Vigilance David L. Feldman 110

Part 5 Teaching What We Preach 115

Learning When the Team Fails Harry C. Sax 119

Teaching a New Physician Adam Elliott 123

Teamwork and Perseverance Prevail Fredrick B. Cassera 126

The Story of Our Patient Safety Fellows Kathleen Burke 130

The Inconvenience of Safety Handel Reynolds 136

Do You Feel Like a Caregiver? K. Kelly Hancock James I. Merlino 139

I'm Not Sorry for Calling You Paulina Bleah 143

Coaching the Huddle Rebecca Shunk 145

Part 6 Patient Advocacy as Team Sport 149

The Complex Discharge Needs of Mr. and Mrs. K Chiara Campitelli-Thompson 151

The "Nice" Patient Who Distrusts Our Best Advice Nelli Fisher 156

Teamwork Is Part of Our Duty to Advocate Jillian Chandler 161

A Second Chance Illana Perlman 165

Taking Care of Tom and Ethel Heather M. Young 172

Hospital without Walls Rebecca Quirk 180

Alice Was Never Alone in Wonderland Estella Tse 186

Part 7 Barriers to Teamwork 191

Right Surgery, Wrong Patient? Wrong Surgery, Right Patient? Frustrated Nurse 195

Talking the Talk but Not (Always) Walking the Talk Scott Reeves 200

No Good Deed Darren Fiore 204

The Impact of Reimbursement on Interprofessional Care Antonio E. Puente 207

The Time Trap Suzanne Gordon 212

Part 8 Taking Teamwork Institution- and System-wide 219

Making the Handoff Safe in Labor and Delivery Michael Block 223

Not the Usual Suspects Rajiv Jain 229

The Art of Rounding Lisa Fidyk 235

Getting Everyone on Board Francis A. Rosinia 240

Going Live with Teaching Teamwork Jason Adelman 244

The Change in Rwanda Jessica Early 249

The Devil's in the Details Loraine O'Neill 253

Walking the Walk Pamela Brier 257

Medical Teamwork Is All That Jazz Theresa Brown 261

Investing in Meaningful, Sustainable Change Carolyn Plummer Joy Richards 266

"Co" Is Cool Suzanne Gordon Rebecca Shunk 273

Notes 277

About the Editors 285

What People are Saying About This

John R. Clarke

Teamwork is the neglected part of medical training and the new frontier for the reliable delivery of quality care. It is not enough to know what to do; providers need to be able to deliver that knowledge reliably—and that takes teamwork. This book emphasizes the essential elements of true teamwork: actions coordinated by a shared goal, a shared mental model of the situation, crossmonitoring, a flat hierarchy, mutual respect, and trust. If your operating room team or patient care team does not have these characteristics, this book is for you.

Audrey Lyndon

Collaborative Caring makes a unique contribution in the scope and breadth of teamwork it considers. It is an important book.

From the B&N Reads Blog

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Editorial Reviews

Collaborative Caring includes an examination of interprofessional practice, teamwork, and collaborative practice or collaborative caring. By using narratives and reflections that relate to real events in health care, this book discusses the contemporary concept of working together in teams. This publication is very relevant in the context of current health systems and is effective to stimulate reflection on action as individuals and teams work together toward common goals while at times taking a different approach.

Canadian Journal of Occupational Therapy - Susanne Murphy

"Teamwork is the neglected part of medical training and the new frontier for the reliable delivery of quality care. It is not enough to know what to do; providers need to be able to deliver that knowledge reliably—and that takes teamwork. This book emphasizes the essential elements of true teamwork: actions coordinated by a shared goal, a shared mental model of the situation, crossmonitoring, a flat hierarchy, mutual respect, and trust. If your operating room team or patient care team does not have these characteristics, this book is for you."

John R. Clarke

"Collaborative Caring makes a unique contribution in the scope and breadth of teamwork it considers. It is an important book."

Audrey Lyndon

"Collaborative Caring includes an examination of interprofessional practice, teamwork, and collaborative practice or collaborative caring. By using narratives and reflections that relate to real events in health care, this book discusses the contemporary concept of working together in teams… team. This publication is very relevant in the context of current health systems and is effective to stimulate reflection on action as individuals and teams work together toward common goals while at times taking a different approach."—Susanne Murphy,Canadian Journal of Occupational Therapy(2016)
"Collaborative Caring makes a unique contribution in the scope and breadth of teamwork it considers. It is an important book."—Audrey Lyndon, PhD, RNC, FAAN, University of California San Francisco
"Collaborative Caring tells the human side of health care through a clever collection of frank essays and personal accounts on teamwork. While it candidly acknowledges the personal, cultural, and political tribulations faced by health care teams everyday, it also inspires perseverance and fortitude by arming readers with stories that can be retold to drive meaningful teamwork in their own workplace."—John Chuo, MD, MS, Children's Hospital of Philadelphia and University of Pennsylvania
"Teamwork is the neglected part of medical training and the new frontier for the reliable delivery of quality care. It is not enough to know what to do; providers need to be able to deliver that knowledge reliably—and that takes teamwork. This book emphasizes the essential elements of true teamwork: actions coordinated by a shared goal, a shared mental model of the situation, crossmonitoring, a flat hierarchy, mutual respect, and trust. If your operating room team or patient care team does not have these characteristics, this book is for you."—John R. Clarke, MD, Professor of Surgery, Drexel University; Clinical Director for Patient Safety and Quality Initiatives, ECRI Institute; Clinical Director, Pennsylvania Patient Safety Authority

From the Publisher

Collaborative Caring: Stories and Reflections on Teamwork in Health Care

Collaborative Caring: Stories and Reflections on Teamwork in Health Care

Hardcover(New Edition)

Hardcover(New Edition)

Related collections and offers

Overview

Product Details

About the Author

Table of Contents

What People are Saying About This

Customer Reviews

Related collections and offers

Overview

Product Details

About the Author

Table of Contents

What People are Saying About This

Related Subjects

Customer Reviews