Table of Contents
Acknowledgments v
Part I Organizations Change
Introduction 3
Part II Change Model
Chapter 1 The Classic Barrier Model 15
Chapter 2 A Better Way 29
Chapter 3 Consider All Stakeholders 43
Chapter 4 The Impact of Size 55
Part III Tips for the Process
Chapter 5 Avoid Isolation During the Process 63
Chapter 6 Due Diligence 69
Chapter 7 Negotiation 77
Chapter 8 Announcing the Merger 87
Chapter 9 The Key Role of Human Resources 95
Chapter 10 Managing the Impact 101
Chapter 11 Keeping the Right People 107
Chapter 12 Systems View 115
Part IV Integration Tips
Chapter 13 Building Culture in Transition 129
Chapter 14 Living the Values 139
Chapter 15 Integrating Two Cultures 143
Chapter 16 Process Design Phases of Transition 151
Chapter 17 Focus on the Big Picture 165
Chapter 18 Clone Yourself 173
Chapter 19 Support Frontline Supervision 179
Chapter 20 Trust and Motivation 185
Chapter 21 Accountability 191
Part V The Games People Play
Chapter 22 Narcissistic Bosses 197
Chapter 23 Bullies 205
Chapter 24 Passive Aggressive People 219
Chapter 25 People in Denial 227
Chapter 26 Wheeler Dealers 233
Chapter 27 Gossip Mongers 239
Part VI Wrap Up
Chapter 23 Final Considerations 247
Appendix: Key Points 251
Readiness Evaluation 255
References 263
About the Author 267
Index 269
