Title: Plus! The Standard+Case Approach: See service response in a new light, Author: Rob England
Title: The agile Manager: New Ways of Managing, Author: Cherry Vu
Title: Introduction To Real Itsm, Author: Rob England
Title: Basic Service Management: A 50-page introduction to providing services, Author: Rob England
Title: The Worst Of The It Skeptic: From The Notorious Blog, Author: Rob England
Title: Owning Itil(R): A Skeptical Guide For Decision-Makers, Author: Rob England
Title: Working in IT, Author: Rob England
Title: S&T Happens: Surviving and Thriving in a VUCA World, Author: Cherry Vu
Title: Pocket Guide to Small Business Success, Author: Rob England
Title: The It Skeptic Looks at CMDB, Author: Rob England