An honest critique of hotels and restaurants is missing from bookshelves, and Daniel Tabbush would argue that in fact there’s a plethora of the opposite. All too often, design characteristics at hotels and restaurants make little sense, and no voice speaks out for the traveller to improve these defects. Once we confirm and pay for a hotel, we are hostages. When we find a problem, there is no way out, and nobody speaks the truth. We are asked how is everything, and we reply ‘fine’. So many publishers say that this book is too full of complaints; it’s the straightforward truth, that nobody speaks out.
Absurd design flaws abound, which can be seen in every kind of hotel – even in the most luxurious establishments worldwide. Bedframes that jut outward, with a hard edge, help a guest in no way, other than to stumble and for shin injuries; haphazardly placed two-way light switches for room lights, cause confusion rather than convenience; thunderous air-conditioning does not lend to a restful sleep.
These are often accompanied by dim, romantic room lighting which disallows reading, writing or simply game-playing; a profusion of ceiling protuberances, in an array of shapes, sizes, and textures, is unpleasant on the eyes and upsetting; and the incessant blinking of 12:00AM on a DVD player is a worthless hotel amenity for any hotel guest.
We all know it when we see it, but it’s rare to find a compendium of hotel design weaknesses.