20 Communication Tips at Work: A Quick and Easy Guide to Successful Business Relationships

20 Communication Tips at Work: A Quick and Easy Guide to Successful Business Relationships

by Eric Maisel, Eric Maisel



Product Details

ISBN-13: 9781577311287
Publisher: New World Library
Publication date: 03/28/2001
Pages: 128
Product dimensions: 5.00(w) x 6.99(h) x 0.41(d)

Table of Contents

Publisher's Preface9
Tip 1Never treat work communications cavalierly17
Tip 2Respond to messages at work in a calculated way21
Tip 3Get brilliant about hidden agendas25
Four Tips for Communicating via E-mail30
Tip 4If you can't decode an important message, ask for clarification33
Tip 5When you want someone to understand you, be clear39
Tip 6Know that you've been heard by checking in and asking questions43
Eight Strategies for Handling Performance Anxiety at Work48
Tip 7Don't let your nerves stop you from delivering your message51
Tip 8When warning bells go off, hold your tongue55
Tip 9Gossip carefully59
Tip 10Be clear about your motivation before you speak63
Building Your Network As You Communicate67
Tip 11Watch out--don't be your own worst communication enemy69
Tip 12Criticize artfully73
Create Headline Sentences about You and Your Work78
Tip 13Be generous with your praise81
Tip 14Keep people informed--even if it's bad news85
Tip 15Learn to identify all the information that messages contain89
Use the ABC Rule: Be Affirmative, Brief, and Clear93
Tip 16Before you say a big thing, test the waters with mini-messages95
Tip 17Practice empathy99
If You Want Something, First Prepare Your Case104
Tip 18Learn to say what your job demands that you say107
Tip 19Grow as a communicator by stretching and risking111
Tip 20Always speak in a principled way115
How to Ask for What You Want120
About the Author125

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