Table of Contents
Introduction ix
Part 1 Person to Person 1
Chapter 1 Sympathy and Condolences 3
Chapter 2 Health issues 8
Chapter 3 Final Arrangements 15
Part 2 Family Affairs 21
Chapter 4 Family Matters 22
Chapter 5 Money and Possessions 27
Part 3 Friends and Neighbors 35
Chapter 6 Neighborhood Issues 36
Chapter 7 Helping Friends 47
Chapter 8 About the Children 56
Chapter 9 Social Engagements 62
Part 4 Personal Business 71
Chapter 10 Money Contracts, and Credit Cards 72
Chapter 11 Disputes and Complaints 84
Chapter 12 About the Service We Received 91
Chapter 13 About the Product 103
Chapter 14 Dealing with a Store 109
Chapter 15 Traveling About 114
Chapter 16 Landlords and Real Estate 121
Part 5 Community Organizations 131
Chapter 17 Membership Matters and Events 132
Chapter 18 Fundraising, Donations, and Volunteers 141
Chapter 19 School Days 153
Chapter 20 Church Business 165
Part 6 Politics and Government 169
Chapter 21 Political Intrigue 170
Chapter 22 Government Affairs 176
Part 7 Business 183
Chapter 23 Dear Boss 184
Chapter 24 Employee to Employee 189
Chapter 25 Money Matters 193
Chapter 26 Customer Service 200
Chapter 27 Hiring and References 205
Chapter 28 Employee Affairs 213
Chapter 29 Workday Matters 223
Chapter 30 Firings, Layoffs, and Cutbacks 230
Index 239
